Richard Talion
Mandaluyong City,00
Summary
Results-driven professional with an in-depth background in fraud prevention, compliance, and risk management, complemented by a strong customer-centric mindset and proven leadership skills. Committed to driving organizational growth and success through sound risk management, operational excellence, and continuous process improvement.
Overview
20
20
years of professional experience
Work History
Customer Protection Team Manager
Remitly PHL Operations
05.2022 - Current
- Lead, engage, and coach risk associates using strong risk management principles to ensure accurate, compliant day-to-day decision-making
- Drive employee development and performance improvement through targeted coaching, regular feedback, and high-impact engagement initiatives
- Facilitate engaging training sessions on risk policies, fraud trends, and regulatory updates to maintain team readiness
- Monitor quality, productivity, and risk metrics to identify performance gaps and improvement opportunities
- Identify control gaps and process loopholes, raising and implementing process enhancements to strengthen risk mitigation and operational efficiency
Customer Protection Program Specialist
Remitly PHL Operations
05.2021 - 04.2022
- Conduct regular audits of transactions reviewed by associates to ensure adherence to quality standards, policies, and regulatory requirements
- Analyze audit findings to identify quality gaps, trends, and opportunities for individual and team-level performance improvement
- Lead and facilitate process calibration sessions to align stakeholders on standards, interpretations, and best practices and provide actionable feedback and recommendations to improve consistency, accuracy, and overall review quality
- Identify process loopholes, inefficiencies, and risk areas through data analysis and audit results and raise and propose process enhancements and continuous improvement initiatives to strengthen controls, efficiency, and customer experience
- Collaborate with cross-functional teams to implement approved process improvements that support business growth and operational excellence
Risk Investigator
Remitly PHL Operations
03.2018 - 04.2021
- Review and investigate customer transactions, accounts, and activities to identify potential fraud, financial crime, or policy violations
- Conduct in-depth risk assessments using internal systems, transaction monitoring tools, and open-source research
- Apply regulatory requirements, internal policies, and risk frameworks to determine appropriate investigative outcomes
- Document investigation findings clearly and accurately to support auditability and regulatory compliance
- Identify emerging risk trends, typologies, and control gaps through case analysis and data review
- Escalate high-risk cases, suspicious activities, and potential breaches in accordance with established procedures
- Collaborate with quality, compliance, and operations teams to address risk findings and improve controls
- Contribute to process improvements by recommending enhancements to investigative procedures and risk mitigation strategies
- Maintain turnaround times and quality standards while managing a high volume of complex cases
Customer Service Representative
Remitly, Inc.
07.2017 - 03.2018
- Deliver accurate and empathetic customer support for online remittance transactions via phone, email, or chat
- Resolve payment, transfer, and account issues in line with SLAs, compliance, and data privacy standards
- Investigate transaction statuses, delays, reversals, and errors using internal fintech systems
- Escalate high-risk, disputed, or compliance-related cases following established procedures
- Document interactions and resolutions clearly to ensure auditability and quality
Billing and Sales Specialist
Telstra – Telephilippines
10.2016 - 02.2017
Customer Service Representative
Macy’s – Alorica, Philippines
01.2016 - 05.2016
Sales Engineer
Hanwha Flooring / LG Hausys Floor
03.2015 - 12.2015
Dealer Development Officer
Hanwha Flooring / LG Hausys Floor
03.2014 - 02.2015
Product Trainer
Hanwha Flooring / LG Hausys Floor
06.2013 - 03.2014
Depot Field Coordinator
Hanwha Flooring
03.2013 - 02.2014
Hanwha Sales Specialist
Hanwha Flooring
03.2010 - 02.2013
Sales Promodiser
Firefly Electric and Lighting Corporation
08.2009 - 01.2010
Stock Utility Clerk
Mendrez Boutique
12.2006 - 01.2007
Stock Utility Clerk
Leaveland Boutique
01.2006 - 06.2006
Education
Bachelor of Science - Biology
Batangas State University
Batangas, Province Of Batangas, Philippines01-2005
Batangas National High School
Batangas, Province Of Batangas, Philippines01-2003
Concepcion Elementary School
Batangas, Province Of Batangas, Philippines01-1999
Skills
- In-depth Fraud and Compliance Knowledge
- Influencing skills
- Staff/Employee development
- Operational excellence
Educational Attainment
Bachelor of Science in Biology, Batangas State University, Undergraduate, 01/01/04, 01/01/05, Batangas National High School, Batangas City, 01/01/99, 01/01/03, Concepcion Elementary School, Batangas City, 01/01/94, 01/01/99
Personal Information
- Age: 39
- Height: 5'6
- Weight: 72 kg
- Father's Name: Reynaldo Resare Talion Sr.
- Mother's Name: Arlene Glindo Talion
- Date of Birth: 09/22/86
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
- Place of Birth: Batangas City
Character References
Available upon request.
Timeline
Customer Protection Team Manager
Remitly PHL Operations
05.2022 - Current
Customer Protection Program Specialist
Remitly PHL Operations
05.2021 - 04.2022
Risk Investigator
Remitly PHL Operations
03.2018 - 04.2021
Customer Service Representative
Remitly, Inc.
07.2017 - 03.2018
Billing and Sales Specialist
Telstra – Telephilippines
10.2016 - 02.2017
Customer Service Representative
Macy’s – Alorica, Philippines
01.2016 - 05.2016
Sales Engineer
Hanwha Flooring / LG Hausys Floor
03.2015 - 12.2015
Dealer Development Officer
Hanwha Flooring / LG Hausys Floor
03.2014 - 02.2015
Product Trainer
Hanwha Flooring / LG Hausys Floor
06.2013 - 03.2014
Depot Field Coordinator
Hanwha Flooring
03.2013 - 02.2014
Hanwha Sales Specialist
Hanwha Flooring
03.2010 - 02.2013
Sales Promodiser
Firefly Electric and Lighting Corporation
08.2009 - 01.2010
Stock Utility Clerk
Mendrez Boutique
12.2006 - 01.2007
Stock Utility Clerk
Leaveland Boutique
01.2006 - 06.2006
Bachelor of Science - Biology
Batangas State University
Batangas National High School
Concepcion Elementary School