CHAD REVILLEZA MACATANGAY
Subject Matter Expert
City of Sta Rosa
Summary
Experienced professional with solid background in providing expert guidance and solutions. Known for reliability and adaptability in dynamic environments. Exceptional at fostering teamwork and driving successful outcomes.
Overview
4
4
years of professional experience
Work History
Subject Matter Expert
Filweb Asia Inc.
11.2024 - Current
- Resolves complex problems and communicates solutions or requested information to the customer.
- Contributes in strategizing to meet the daily/monthly KPI.
- Provides expertise and advice on a specific subject area to assist the team in handling complex cases.
- Facilitated knowledge sharing sessions, improving overall team performance and project outcomes.
- Developed and maintained documentation for operational processes, ensuring consistency and compliance across teams.
- Mentored team members, contributing to their professional growth and development.
- Boosted team morale and productivity through effective leadership and clear communication.
- Evaluated staff performance and provided coaching to address inefficiencies.
Back-Up Point of Contact
Filweb Asia Inc.
01.2024 - Current
- Reliable secondary point of contact for my team, stepping in seamlessly to provide support and maintain operational continuity. Skilled in leading and working effectively with teams to deliver exceptional results.
Customer Service Representative
Filweb Asia Inc.
07.2023 - Current
- Proficient in handling end-to-end customer concerns including order status, shipment tracking, compensation for damaged deliveries, refunds, and order cancellations. Demonstrating commitment to delivering efficient solutions while nurturing positive customer relationships. Dedicated to ensuring a streamlined shopping experience and fostering brand loyalty and customer retention.
Sales and Marketing Associate
THEMIS Enterprise Inc.
10.2022 - 12.2022
- Proficient in lead generation, cold calling, and email marketing. Manages social media account of the company, handles client inquiries, and coordinates meetings/site surveys. Dedicated to driving business growth through strategic client engagement.
- Developed and implemented targeted marketing campaigns to increase brand visibility and customer engagement.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Bachelor of Science - Business Administration - Marketing Management
University of Perpetual Help System Laguna
Binan City, Laguna, Philippines 04.2001 -
Skills
Effective written and verbal communication
Client relationship management
Customer service optimization
Building client relationships
Proficient time management
Team leadership
Business development skills
Understanding of social media platforms
Detail-oriented approach
Experience with Zendesk and HelpScout platforms
Experience with Microsoft Office and Google Workspace
Basic editing skills
Training and mentoring
Analytical problem-solving
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge.
Chad R. Macatangay
Timeline
Subject Matter Expert
Filweb Asia Inc.
11.2024 - Current
Back-Up Point of Contact
Filweb Asia Inc.
01.2024 - Current
Customer Service Representative
Filweb Asia Inc.
07.2023 - Current
Sales and Marketing Associate
THEMIS Enterprise Inc.
10.2022 - 12.2022
Bachelor of Science - Business Administration - Marketing Management
University of Perpetual Help System Laguna
04.2001 -