Cha Cha Mandawe
Customer Service Representative
Davao City
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative III
Sutherland Global Services
Angeles City Pampanga
11.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative III
Conduent
Pasay City
05.2022 - 11.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
VXI Holdings
Davao City
01.2019 - 04.2022
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Teleperformance Davao
Davao City
11.2015 - 08.2018
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Bachelor of Science in Information Technology
AMA Computer Learning Center
Butuan City 06.2009 - 10.2011
Skills
Customer service abilities
Customer service experience
Customer service specialist
Adherence to high customer service standards
Efficient customer service expert
High-quality customer service
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative III
Sutherland Global Services
11.2022 - Current
Customer Service Representative III
Conduent
05.2022 - 11.2022
Customer Service Representative
VXI Holdings
01.2019 - 04.2022
Customer Service Representative
Teleperformance Davao
11.2015 - 08.2018
Bachelor of Science - Bachelor of Science in Information Technology
AMA Computer Learning Center
06.2009 - 10.2011