Charissa Lei Velasco-Bernardo
Virtual Assistant
Bacoor,CAV
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Columbia Property Management
03.2022 - Current
- Process invoices
- Process move outs
- Onboard new clients/owners
- Do other general admin tasks
- Extract and Process utility Bills
- Lease renewals
Team Manager
Peabody Residential
03.2016 - 09.2020
- Manage move in, move out reports, and periodic reviews
- Schedule move in, move out inspections and periodic reviews
- Process rekey work orders
- Coordinate with client for the other tasks
- Process and verify invoices
- Process Owner Return and Owner termination process
- Process Invoices for marketing appointments
- Process invoices for utilities of owners
- Ensure that team members are logged in on time, finished their tasks and everyone is coping up with their tasks
Teleperformance
05.2011 - 11.2015
- Answer inbound calls from customer who have billing inquiry
- Provide customers with product and service information
- Transfer customer calls to appropriate staff
- Research billing issues
- Assist business customer for corporate accounts
- Provide long term resolutions for business problems
Ascend Worldwide Marketing Solutions
02.2011 - 04.2011
- Interview applicants for agent and non-agent position
- Call the organizers of the job fair to ask for updated about the upcoming job fairs
- Phone screen applicants
- Call applicants to confirm their attendance on the training
- Give updates to the applicants
- Filling
- Update database for the employees
- Assist employees with their pre-employment requirements
- Answer to the inquiries or other concerns of the employees particularly the agents
- Make memo's for those agents who had problem in their attendance
- Check the medical exam of the employees and call the attention of those who are incomplete in their medical exam
- Conduct employee background check
- Source out applicants through the e-mail
- Prepare orientation materials
- Send out reports regarding the walk-in, screened applicants and those who are scheduled for the orientation
APAC Customer Services Inc.
08.2010 - 11.2010
- Provided support to the team, ensuring all service objectives were met
- Answered inbound calls in support of customer needs
- Conveyed in a reassuring manner step by step instructions to resolve prescription issues
Education
Bachelor of Arts - Psychology
De La Salle University
Dasmariñas, Cavite01.2009
Bachelor of Science - Biology
Centro Escolar University
San Miguel, Manila01.2006
High school or equivalent -
St. Paul College of Parañaque
01.2005
Elementary -
St. Paul College of Parañaque
Quirino Ave., La Huerta01.2001
Skills
- Proficient with Microsoft Word
- Proficient with PowerPoint
- Proficient with Internet
- Good Interpersonal skills
- Good communication skills
- Writing skills
- Strongly skilled in handling confidential records
- Strongly skilled in handling sensitive records
- Test Administration
- Test Interpretation
- Team player
- Highly Organized
- Goal oriented
- Keen eye for detail
- Can work under minimum supervision
- Recruitment
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Organizational Skills
- Computer Skills
- Organization and Time Management
References
- Monica Ryan, President, Peabody Residential, +1908-379771
- Kelly Scott, Operations Manager, Peabody Residential, +1904-7181500
Timeline
Columbia Property Management
03.2022 - Current
Team Manager
Peabody Residential
03.2016 - 09.2020
Teleperformance
05.2011 - 11.2015
Ascend Worldwide Marketing Solutions
02.2011 - 04.2011
APAC Customer Services Inc.
08.2010 - 11.2010
Bachelor of Science - Biology
Centro Escolar University
High school or equivalent -
St. Paul College of Parañaque
Elementary -
St. Paul College of Parañaque
Bachelor of Arts - Psychology
De La Salle University
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