Cezarah Kea Malabag
Pasay City
Summary
Detail-oriented Fraud Prevention Specialist with expertise in data analysis and compliance. Skilled in identifying fraudulent activities and resolving customer issues efficiently. Proven ability to mitigate fraud risks and enhance financial security through strategic problem-solving. Strong analytical capabilities, including data interpretation and trend forecasting, with advanced skills in Excel to drive data-informed decisions.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Customer Protection Analyst
William Hill Group
Aseana
06.2021 - Current
- - Monitor customer accounts to detect and prevent fraudulent activities.
- - Ensured compliance with industry regulations and company policies to protect customer interests.
- - Resolved customer issues accurately and promptly to enhance customer satisfaction.
Customer Service Representative
William Hill Group
BGC
10.2020 - 06.2021
- - Resolved customer inquiries with efficient solutions to enhance satisfaction.
- - Provided quality service in fast-paced, high-volume environment to meet customer needs.
- Assisted customers with inquiries regarding betting options and account management.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed transactions accurately using the company's betting software system.
Fraud Analyst
Teleperformance
McKinley
09.2018 - 01.2020
- - Investigated suspicious transactions to identify fraudulent activity and mitigate financial risks.
- - Conducted data reviews and pattern analysis to enhance fraud detection capabilities.
- Analyzed patterns in transaction data to identify potential fraud risks.
- Investigated flagged accounts for suspicious activity and inconsistencies.
- Collaborated with cross-functional teams to enhance fraud detection processes.
Service Crew / Food Server / Office Clerk / Marketing Associate / Cashier / Sales Representative / Swimming Instructor
Previous Roles
01.2012 - 01.2018
- - Gained hands-on experience in hospitality settings, enhancing customer interaction and sales capabilities.
- - Demonstrated adaptability and multitasking skills across diverse industries, effectively managing multiple responsibilities.
- Provided excellent customer service in fast-paced dining environment.
- Took orders accurately and communicated them to kitchen staff.
- Delivered food and beverages promptly to ensure guest satisfaction.
Education
Some College (No Degree) - Business Management
University of Makati
Makati CitySkills
- Fraud risk analysis
- Fraud detection techniques
- Compliance expertise
- Risk assessment
- Data analysis
- Excel proficiency
- High-Volume Analysis
- Process optimization
- Complex problem-solving
- Analytical thinking
- Decision-making skills
- Interpersonal communication
- Adaptability to Change
Certification
TESDA NC II – Food & Beverage Services
Timeline
Customer Protection Analyst
William Hill Group
06.2021 - Current
Customer Service Representative
William Hill Group
10.2020 - 06.2021
Fraud Analyst
Teleperformance
09.2018 - 01.2020
Service Crew / Food Server / Office Clerk / Marketing Associate / Cashier / Sales Representative / Swimming Instructor
Previous Roles
01.2012 - 01.2018
Some College (No Degree) - Business Management
University of Makati