CEZANNE C. TACDERAS
#38 Honorata Cor Emma St, Barangay 65, Pasay City
Summary
Proficient Training supervisor with almost 2 years of experience. Excellent understanding of how to plan, lead and evaluate courses for new and existing employees. Partnered with Alorica healthcare leadership with 3 healthcare programs. Has experience in program/new logo launch. Successful at developing and improving training programs for employees at all levels.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Training Supervisor
Alorica Philippines Inc
3 E-Com, Harbor Drive Corner Seaside Avenue MOA, 1700 Pasay City
08.2021 - Current
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Assessed new employee skills and strengths to provide customized training.
- Selected or wrote appropriate curriculum for specific course topics.
- Collaborated with company leaders and department managers to determine training needs.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Created and maintained detailed training records and reports for management review.
- Built constructive trainer and vendor relationships for successful program delivery.
- Produced training manuals, presentations and resources for enhanced learning.
Operations Trainer
Alorica Teleservices
Plaza C Cyberzone Northgate, Filinvest City, Alabang, 1772 Muntinlupa
02.2019 - 08.2021
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Developed and implemented successful onboarding program.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed job-specific competencies and performance standards.
Customer Service Representative Agent
Alorica Teleservices
Plaza C Cyberzone Northgate, Filinvest City, Alabang, 1772 Muntinlupa
10.2017 - 02.2019
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
English Instructor
Ilocos Sur Polytechnic State College
Tagudin
05.2012 - 07.2016
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Initiated, facilitated and moderated classroom discussions for college-level English students.
- Developed lesson plans and adapted curriculum to meet individual needs of students
Education
Bachelor of Science - Secondary Education - Major in English
04.2008 - 04.2012
High School Diploma -
04.2004 - 05.2008
Skills
Training course oversight
Materials Preparation
Adult learning theories
Leadership training
Training solutions development
Process evaluation and enhancement
New hire on-boarding
ADDIE expertise
MS Office
Planning and Coordination
Timeline
Training Supervisor - Alorica Philippines Inc
08.2021 - Current
Operations Trainer - Alorica Teleservices
02.2019 - 08.2021
Customer Service Representative Agent - Alorica Teleservices
10.2017 - 02.2019
English Instructor - Ilocos Sur Polytechnic State College
05.2012 - 07.2016
Ilocos Sur Polytechnic State College - Bachelor of Science, Secondary Education - Major in English
04.2008 - 04.2012
Our Lady of Guadalupe Academy ( Sevilla) - High School Diploma,
04.2004 - 05.2008