Summary
Overview
Work History
Education
Skills
Timeline
CEZANNE C. TACDERAS

CEZANNE C. TACDERAS

#38 Honorata Cor Emma St, Barangay 65, Pasay City

Summary

Proficient Training supervisor with almost 2 years of experience. Excellent understanding of how to plan, lead and evaluate courses for new and existing employees. Partnered with Alorica healthcare leadership with 3 healthcare programs. Has experience in program/new logo launch. Successful at developing and improving training programs for employees at all levels.

Overview

11
11
years of professional experience
8
8
years of post-secondary education

Work History

Training Supervisor

Alorica Philippines Inc
3 E-Com, Harbor Drive Corner Seaside Avenue MOA, 1700 Pasay City
08.2021 - Current
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
  • Assessed new employee skills and strengths to provide customized training.
  • Selected or wrote appropriate curriculum for specific course topics.
  • Collaborated with company leaders and department managers to determine training needs.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Created and maintained detailed training records and reports for management review.
  • Built constructive trainer and vendor relationships for successful program delivery.
  • Produced training manuals, presentations and resources for enhanced learning.

Operations Trainer

Alorica Teleservices
Plaza C Cyberzone Northgate, Filinvest City, Alabang, 1772 Muntinlupa
02.2019 - 08.2021
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed and implemented successful onboarding program.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Provided coaching and mentoring to employees.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed job-specific competencies and performance standards.

Customer Service Representative Agent

Alorica Teleservices
Plaza C Cyberzone Northgate, Filinvest City, Alabang, 1772 Muntinlupa
10.2017 - 02.2019
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

English Instructor

Ilocos Sur Polytechnic State College
Tagudin
05.2012 - 07.2016
  • Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
  • Initiated, facilitated and moderated classroom discussions for college-level English students.
  • Developed lesson plans and adapted curriculum to meet individual needs of students

Education

Bachelor of Science - Secondary Education - Major in English

Ilocos Sur Polytechnic State College, Tagudin, Ilocos Sur
04.2008 - 04.2012

High School Diploma -

Our Lady of Guadalupe Academy ( Sevilla), Sevilla, Santa Cruz, Ilocos Sur
04.2004 - 05.2008

Skills

Training course oversight

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Timeline

Training Supervisor - Alorica Philippines Inc
08.2021 - Current
Operations Trainer - Alorica Teleservices
02.2019 - 08.2021
Customer Service Representative Agent - Alorica Teleservices
10.2017 - 02.2019
English Instructor - Ilocos Sur Polytechnic State College
05.2012 - 07.2016
Ilocos Sur Polytechnic State College - Bachelor of Science, Secondary Education - Major in English
04.2008 - 04.2012
Our Lady of Guadalupe Academy ( Sevilla) - High School Diploma,
04.2004 - 05.2008

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CEZANNE C. TACDERAS