Cessna Jean Hubahib
Human Resources
Naga, Province Of Cebu,CAS
Summary
A versatile HR leader with a robust background across diverse sectors including Logistics, Real Estate, Advertising, IT/Software, and Fashion. With over 9 years of dedicated experience, she specializes in harmonizing HR strategies with organizational goals to optimize performance and engagement. From policy development to staff supervision, her focus is on fostering a culture of excellence. In a global landscape, she excels in collaborative environments, driving efficiency and innovation. With a strong foundation in customer service and financial acumen, she ensures meticulous management and strategic growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Manager and Happiness Officer
CallHandling Services Ltd.
09.2020 - Current
- Solely managed HR functions, including policy creation, handbook development, and proposing company benefits.
- Coordinated talent acquisition efforts, collaborating with the Thailand team to recruit pioneer employees.
- Oversaw office administration tasks, including expense management, vendor partnerships, and payroll review.
- Maintained payroll and benefits for employees in PH. Conducted compensation research.
- Implemented performance reviews and motivational strategies.
- Generated and sent client invoices while maintaining positive client relationships.
People and Culture Assistant
Editorialist
04.2022 - 04.2024
- Proficient in drafting various documents including contracts and policies.
- Managed onboarding and offboarding processes for employees.
- Provided support to the People and Culture Team, handling communication with managers, team leaders, and scheduling interviews. Additionally, updated the organization's Applicant Tracking System (ATS).
Customer Service Representative
VeraOffer
02.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer concerns efficiently through email correspondence.
- Implemented incentive programs or refunds to ensure customer satisfaction.
- Conducted weekly inventory of open and closed tickets to track resolution progress.
HR Manager
MoebiusSoftware Inc.
01.2020 - 09.2020
- Facilitated business registration processes, collaborating with legal counsel for SEC registration and permits.
- Solely managed HR functions, including policy creation, handbook development, and proposing company benefits.
- Coordinated talent acquisition efforts, collaborating with the Thailand team to recruit pioneer employees.
- Oversaw office administration tasks, including expense management, vendor partnerships, and payroll review.
Senior HR Officer
Trinity BackOffice Corporation
06.2019 - 12.2019
- Spearheaded HR functions as the sole HR employee, including policy creation, benefits proposals, and organizing office activities to enhance employee engagement.
- Led talent acquisition efforts in collaboration with the Accounting Manager, streamlining recruitment processes to ensure quick staffing and avoid disruptions to client services.
- Managed office administration tasks, including expense management, office safety, expansion supervision, and vendor partnerships.
- Oversaw timekeeping and payroll responsibilities, utilizing Xero software for accurate record-keeping, and conducted relevant soft skills training sessions for employee development.
HR and Office Coordinator
Sizmek Technology Phils. Inc.
06.2017 - 06.2019
- Recognized as the "Be Flexible" employee of the year for efficiently managing both Human Resource and Administration duties, exhibiting innovation and ensuring tasks were completed promptly
- Supported in implementing company policies, streamlining HR objectives, and organizing engagement activities while assisting the HR Manager comprehensively.
- Facilitated direct communication with C-level executives and Directors, ensuring prompt responses to queries and smooth operations for the Cebu Office.
- Managed end-to-end recruitment processes in collaboration with team leads, Regional Manager, and Director to efficiently fill positions.
- Oversaw office administration tasks, including expense management, office safety, and vendor partnerships, ensuring a conducive working environment.
- Conducted relevant soft skills training sessions to address employee needs and foster professional development.
HR Assistant
Worldwide Central Properties Inc.
11.2015 - 06.2017
- Served as the HR Business Partner, advising and leading HR activities, reporting directly to the CEO.
- Solely managed HR functions, including implementation of company-wide activities, process improvement, and payroll computation for construction employees.
- Spearheaded talent acquisition efforts, collaborating with the hiring department to increase the workforce with competent employees.
- Oversaw office administration tasks, including expense management, safety protocols, vendor partnerships, and providing assistance in marketing activities.
Market Researcher
Survey Sampling International
10.2013 - 01.2017
- Conducted outbound calls to US businesses for market research, ensuring accurate processing and recording of responses.
- Occasionally conducted customer research by calling US/UK homes, contributing to comprehensive market analysis efforts.
HR Trainee
Ceed Marketing Corporation
06.2015 - 11.2015
- Fulfilling the role of HR Officer, working closely with offshore teams and reporting directly to the HR Manager.
- Proactively managing employee relations, implementing disciplinary actions, and ensuring adherence to company policies, particularly for the Delivery Helper workforce.
- Spearheading talent acquisition efforts, collaborating with the hiring department to oversee end-to-end recruitment processes.
Education
Bachelor of Arts - Psychology
Cebu Normal University
Cebu City 04.2001 -
Skills
Certification
CPHR/CAHR UK - Certified Practitioner in Human Resources
Timeline
People and Culture Assistant
Editorialist
04.2022 - 04.2024
CPHR/CAHR UK - Certified Practitioner in Human Resources
04-2022
Customer Service Representative
VeraOffer
02.2021 - 03.2022
HR Manager and Happiness Officer
CallHandling Services Ltd.
09.2020 - Current
HR Manager
MoebiusSoftware Inc.
01.2020 - 09.2020
Senior HR Officer
Trinity BackOffice Corporation
06.2019 - 12.2019
HR and Office Coordinator
Sizmek Technology Phils. Inc.
06.2017 - 06.2019
HR Assistant
Worldwide Central Properties Inc.
11.2015 - 06.2017
HR Trainee
Ceed Marketing Corporation
06.2015 - 11.2015
Market Researcher
Survey Sampling International
10.2013 - 01.2017
Bachelor of Arts - Psychology
Cebu Normal University
04.2001 -
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