Cessna Jean Hubahib
Human Resources
Naga, Province Of Cebu,CAS
Summary
A versatile HR leader with a robust background across diverse sectors including Logistics, Real Estate, Advertising, IT/Software, and Fashion. With over 9 years of dedicated experience, she specializes in harmonizing HR strategies with organizational goals to optimize performance and engagement. From policy development to staff supervision, her focus is on fostering a culture of excellence. In a global landscape, she excels in collaborative environments, driving efficiency and innovation. With a strong foundation in customer service and financial acumen, she ensures meticulous management and strategic growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Manager and Happiness Officer
CallHandling Services Ltd.
Virtual (Remote)
09.2020 - Current
- Solely managed HR functions, including policy creation, handbook development, and proposing company benefits.
- Coordinated talent acquisition efforts, collaborating with the Thailand team to recruit pioneer employees.
- Oversaw office administration tasks, including expense management, vendor partnerships, and payroll review.
- Maintained payroll and benefits for employees in PH. Conducted compensation research.
- Implemented performance reviews and motivational strategies.
- Generated and sent client invoices while maintaining positive client relationships.
People and Culture Assistant
Editorialist
Virtual (Remote)
04.2022 - 04.2024
- Proficient in drafting various documents including contracts and policies.
- Managed onboarding and offboarding processes for employees.
- Provided support to the People and Culture Team, handling communication with managers, team leaders, and scheduling interviews. Additionally, updated the organization's Applicant Tracking System (ATS).
Customer Service Representative
VeraOffer
Virtual (Remote)
02.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer concerns efficiently through email correspondence.
- Implemented incentive programs or refunds to ensure customer satisfaction.
- Conducted weekly inventory of open and closed tickets to track resolution progress.
HR Manager
MoebiusSoftware Inc.
Virtual (Remote)
01.2020 - 09.2020
- Facilitated business registration processes, collaborating with legal counsel for SEC registration and permits.
- Solely managed HR functions, including policy creation, handbook development, and proposing company benefits.
- Coordinated talent acquisition efforts, collaborating with the Thailand team to recruit pioneer employees.
- Oversaw office administration tasks, including expense management, vendor partnerships, and payroll review.
Senior HR Officer
Trinity BackOffice Corporation
Cebu City
06.2019 - 12.2019
- Spearheaded HR functions as the sole HR employee, including policy creation, benefits proposals, and organizing office activities to enhance employee engagement.
- Led talent acquisition efforts in collaboration with the Accounting Manager, streamlining recruitment processes to ensure quick staffing and avoid disruptions to client services.
- Managed office administration tasks, including expense management, office safety, expansion supervision, and vendor partnerships.
- Oversaw timekeeping and payroll responsibilities, utilizing Xero software for accurate record-keeping, and conducted relevant soft skills training sessions for employee development.
HR and Office Coordinator
Sizmek Technology Phils. Inc.
Cebu City
06.2017 - 06.2019
- Recognized as the "Be Flexible" employee of the year for efficiently managing both Human Resource and Administration duties, exhibiting innovation and ensuring tasks were completed promptly
- Supported in implementing company policies, streamlining HR objectives, and organizing engagement activities while assisting the HR Manager comprehensively.
- Facilitated direct communication with C-level executives and Directors, ensuring prompt responses to queries and smooth operations for the Cebu Office.
- Managed end-to-end recruitment processes in collaboration with team leads, Regional Manager, and Director to efficiently fill positions.
- Oversaw office administration tasks, including expense management, office safety, and vendor partnerships, ensuring a conducive working environment.
- Conducted relevant soft skills training sessions to address employee needs and foster professional development.
HR Assistant
Worldwide Central Properties Inc.
Cebu City
11.2015 - 06.2017
- Served as the HR Business Partner, advising and leading HR activities, reporting directly to the CEO.
- Solely managed HR functions, including implementation of company-wide activities, process improvement, and payroll computation for construction employees.
- Spearheaded talent acquisition efforts, collaborating with the hiring department to increase the workforce with competent employees.
- Oversaw office administration tasks, including expense management, safety protocols, vendor partnerships, and providing assistance in marketing activities.
Market Researcher
Survey Sampling International
Lapu-Lapu City
10.2013 - 01.2017
- Conducted outbound calls to US businesses for market research, ensuring accurate processing and recording of responses.
- Occasionally conducted customer research by calling US/UK homes, contributing to comprehensive market analysis efforts.
HR Trainee
Ceed Marketing Corporation
Cebu City
06.2015 - 11.2015
- Fulfilling the role of HR Officer, working closely with offshore teams and reporting directly to the HR Manager.
- Proactively managing employee relations, implementing disciplinary actions, and ensuring adherence to company policies, particularly for the Delivery Helper workforce.
- Spearheading talent acquisition efforts, collaborating with the hiring department to oversee end-to-end recruitment processes.
Education
Bachelor of Arts - Psychology
Cebu Normal University
Cebu City 04.2001 -
Skills
Certification
CPHR/CAHR UK - Certified Practitioner in Human Resources
Timeline
People and Culture Assistant
Editorialist
04.2022 - 04.2024
CPHR/CAHR UK - Certified Practitioner in Human Resources
04-2022
Customer Service Representative
VeraOffer
02.2021 - 03.2022
HR Manager and Happiness Officer
CallHandling Services Ltd.
09.2020 - Current
HR Manager
MoebiusSoftware Inc.
01.2020 - 09.2020
Senior HR Officer
Trinity BackOffice Corporation
06.2019 - 12.2019
HR and Office Coordinator
Sizmek Technology Phils. Inc.
06.2017 - 06.2019
HR Assistant
Worldwide Central Properties Inc.
11.2015 - 06.2017
HR Trainee
Ceed Marketing Corporation
06.2015 - 11.2015
Market Researcher
Survey Sampling International
10.2013 - 01.2017
Bachelor of Arts - Psychology
Cebu Normal University
04.2001 -