Ring Central
CHRISTOPHER SIRILAN
Customer Service - Truck Coordinator
Zamboanga City, Province Of Zamboanga Del Sur,ZAS
Summary
Experienced Customer Service and Truck Coordinator with a proven track record in handling inquiries, processing orders, coordinating deliveries, and maintaining customer satisfaction. Skilled in communication, organization, and problem-solving, with proficiency in Microsoft Office and CRM software. Demonstrates the ability to work independently and collaboratively in a fast-paced environment, ensuring efficient logistics operations and exceptional customer service.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Answering Service Operator
BCC, Tesla Media Group
09.2023 - 04.2024
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high-quality service standards with consistent adherence to company policies and procedures.
- Streamlined communication between clients and legal team with prompt updates on case progress.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Ensured accuracy in data entry by thoroughly reviewing information on intake forms before submission.
Roadside Assistance Dispatcher
BCC, Tesla Media Group
09.2022 - 10.2023
- Streamlined dispatch process for quicker response times to emergency situations.
- Assisted in the development of policies and procedures for the dispatch center, promoting consistency across the team.
- Continuously updated internal databases with accurate caller information, aiding in long-term service analysis and improvements.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Collaborated with fellow dispatchers to ensure seamless shift transitions and uninterrupted service coverage.
- Boosted client retention rates by providing exceptional customer service during stressful situations.
- Supported team members during periods of high call volume or challenging scenarios, fostering a collaborative work environment.
- Answered phone calls and responded to customer emails.
Real Estate Virtual Assistant
Start Virtual
10.2020 - 09.2022
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Communicated with clients to understand property needs and preferences.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decision makers.
- Confirmed appointments, communicated with clients, and updated client records.
Team Leader, Sales Operations
Powercom Global Solutions
08.2018 - 03.2019
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Monitored daily sales performance and provided feedback to each team member.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Retail Department Store Supervisor
KCC Mall Zamboanga, Tandem Cedar Cypress Corp.
08.2015 - 06.2017
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Customer Service Supervisor
VXI Global Holdings
11.2012 - 04.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Outbound Sales Representative
Inspiro (Formerly SPi CRM) - Head Office
10.2006 - 06.2012
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
- Overcame objections using friendly, persuasive strategies.
- Implemented effective time management strategies, maximizing daily call volume and productivity.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Streamlined the sales process by identifying areas for improvement and implementing best practices accordingly.
- Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Drove customer retention rates up with targeted outreach campaigns focused on maintaining engagement levels among current clients.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
Education
Bachelor of Science - Industrial And Management Engineering
Western Mindanao State University
Zamboanga City, Province Of Zamboanga Del Sur, Philippines 05.2000 - 05.2006
Skills
Analytical Thinking
Creative Thinking
Resilience, Flexibility, and Agility
Motivation and Self-Awareness
Curiosity and Lifelong Learning
Dependability and Attention to Detail
Empathy and Active Listening
Leadership and Social Influence
Quality Control
Technological Literacy
Communication Skills
Teamwork
Software
Juno
Hubspot
Slack, Skype, Zoom
Calltools, Batchdialer/lead
Vtiger
Timeline
Answering Service Operator
BCC, Tesla Media Group
09.2023 - 04.2024
Roadside Assistance Dispatcher
BCC, Tesla Media Group
09.2022 - 10.2023
Real Estate Virtual Assistant
Start Virtual
10.2020 - 09.2022
Team Leader, Sales Operations
Powercom Global Solutions
08.2018 - 03.2019
Retail Department Store Supervisor
KCC Mall Zamboanga, Tandem Cedar Cypress Corp.
08.2015 - 06.2017
Customer Service Supervisor
VXI Global Holdings
11.2012 - 04.2015
Outbound Sales Representative
Inspiro (Formerly SPi CRM) - Head Office
10.2006 - 06.2012
Bachelor of Science - Industrial And Management Engineering
Western Mindanao State University
05.2000 - 05.2006