Ring Central
CHRISTOPHER SIRILAN
Customer Service - Truck Coordinator
Zamboanga City, Province Of Zamboanga Del Sur,ZAS
Summary
Experienced Customer Service and Truck Coordinator with a proven track record in handling inquiries, processing orders, coordinating deliveries, and maintaining customer satisfaction. Skilled in communication, organization, and problem-solving, with proficiency in Microsoft Office and CRM software. Demonstrates the ability to work independently and collaboratively in a fast-paced environment, ensuring efficient logistics operations and exceptional customer service.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Answering Service Operator
BCC, Tesla Media Group
09.2023 - 04.2024
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high-quality service standards with consistent adherence to company policies and procedures.
- Streamlined communication between clients and legal team with prompt updates on case progress.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Ensured accuracy in data entry by thoroughly reviewing information on intake forms before submission.
Roadside Assistance Dispatcher
BCC, Tesla Media Group
09.2022 - 10.2023
- Streamlined dispatch process for quicker response times to emergency situations.
- Assisted in the development of policies and procedures for the dispatch center, promoting consistency across the team.
- Continuously updated internal databases with accurate caller information, aiding in long-term service analysis and improvements.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Collaborated with fellow dispatchers to ensure seamless shift transitions and uninterrupted service coverage.
- Boosted client retention rates by providing exceptional customer service during stressful situations.
- Supported team members during periods of high call volume or challenging scenarios, fostering a collaborative work environment.
- Answered phone calls and responded to customer emails.
Real Estate Virtual Assistant
Start Virtual
10.2020 - 09.2022
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Communicated with clients to understand property needs and preferences.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decision makers.
- Confirmed appointments, communicated with clients, and updated client records.
Team Leader, Sales Operations
Powercom Global Solutions
08.2018 - 03.2019
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Monitored daily sales performance and provided feedback to each team member.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Retail Department Store Supervisor
KCC Mall Zamboanga, Tandem Cedar Cypress Corp.
08.2015 - 06.2017
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Customer Service Supervisor
VXI Global Holdings
11.2012 - 04.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Outbound Sales Representative
Inspiro (Formerly SPi CRM) - Head Office
10.2006 - 06.2012
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
- Overcame objections using friendly, persuasive strategies.
- Implemented effective time management strategies, maximizing daily call volume and productivity.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Streamlined the sales process by identifying areas for improvement and implementing best practices accordingly.
- Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Drove customer retention rates up with targeted outreach campaigns focused on maintaining engagement levels among current clients.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
Education
Bachelor of Science - Industrial And Management Engineering
Western Mindanao State University
Zamboanga City, Province Of Zamboanga Del Sur, Philippines 05.2000 - 05.2006
Skills
Analytical Thinking
undefinedSoftware
Juno
Hubspot
Slack, Skype, Zoom
Calltools, Batchdialer/lead
Vtiger
Timeline
Answering Service Operator
BCC, Tesla Media Group
09.2023 - 04.2024
Roadside Assistance Dispatcher
BCC, Tesla Media Group
09.2022 - 10.2023
Real Estate Virtual Assistant
Start Virtual
10.2020 - 09.2022
Team Leader, Sales Operations
Powercom Global Solutions
08.2018 - 03.2019
Retail Department Store Supervisor
KCC Mall Zamboanga, Tandem Cedar Cypress Corp.
08.2015 - 06.2017
Customer Service Supervisor
VXI Global Holdings
11.2012 - 04.2015
Outbound Sales Representative
Inspiro (Formerly SPi CRM) - Head Office
10.2006 - 06.2012
Bachelor of Science - Industrial And Management Engineering
Western Mindanao State University
05.2000 - 05.2006
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