Cesar Refuerzo
Makati
Summary
Experienced Talent Acquisition Manager devises strategy and recruitment processes to execute sourcing and recruiting campaigns. Finds and screens candidates and develops corporate policy for talent bench-marking, talent assessment and interviewing policies. Develops and leads strategic initiatives to recruit and select high caliber, professional and diverse workforce that identifies with business culture.
Overview
20
20
years of professional experience
Work History
Talent Acquisition Manager
Evoke (formerly 88 Wiliam Hill Group)
07.2023 - Current
- Part of people team in charge of end to end hiring for all open positions Operations Finance Creatives Support Volume hiring Works with global talent acquisition team in various hiring initiatives prior to roll out
- Acts as business partner regarding recruitment/talent acquisition
- Partners with Human Resources related to continuous improvement projects
- Collaborates with Human Resources to ensure hiring compliance
- Collaborate with hiring managers to better understand their staffing requirements and assist them in drafting job descriptions
- Source and screen candidates utilizing various channels, leveraging on job boards, social media, and networking
- Participate in branding initiatives that enhances organization's reputation as employer of choice
- Devised and revised hiring and recruitment policies
- Worked with managers to achieve compliance with Talent Acquisition policies, providing clarifying information and recommending necessary changes
- Reports to Global Head of Talent Acquisition
Talent Acquisition Manager - Leadership and Support
Foundever (formerly Sitel)
10.2022 - 06.2023
- In charge of corporate hiring cluster for leadership and support hiring team
- Leads team of recruiters who manage full cycle hiring in Foundever, including sourcing channel and employer branding
- Coordinates with company stakeholders and leaders in identifying appropriate profiles for their campaigns
- Responsible for hiring for delivery excellence and support functions for organization
- Provides guidance and support to company leaders about various talent acquisition queries.
- Created and implemented forward-thinking initiatives to improve candidate engagement
Recruitment Manager
Keywords Studios Manila
11.2016 - 10.2022
- Managed full recruitment cycle for all roles for Manila studio (Player support and Art) Provides support within region and other studios in NA and EU related to hiring (Art, game dev and customer support functions) Provided consultative support, advice and solutions on all talent acquisition-related subjects, with management and HR Services
- Manages a team of 4 recruiters (1 Recruitment lead, 1 Sr Recruitment specialist and 2 Recruitment associates) Ensures compliance to all known labor laws and regulations in the Philippines in relations to TA Acts as the Voice of Employee with Business & Function Leaders Partners with HR counterparts to support cross-regional platform issues
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates
- Distributed employee engagement surveys to identify areas of improvement in relation to recruitment
HR Recruiter
Keywords Studios Manila
07.2016 - 11.2016
- Responsible for overall recruiting for the entire Keyword Studio Manila Site Manage JD database and creation for the Manila Studio
- Supports Operations locally and other studios in other countries
- Resource and Employee Management
- Designs, develops, recommends and maintains the recruitment process for Keywords Studios Manila
- Responsible in selecting the best candidates for the Manila Studio Leverages on social media to attract new applicants Point of contact for managers regarding recruitment topics Assists in other aspects of HR and operations
Senior Recruitment Officer
BRADY Philippines
03.2009 - 06.2016
- Responsible for delivering all requested positions on the agreed period (from rank and file to Directors) Established new recruitment policies and procedure to streamline process Reviews contracts, job descriptions and make recommendations to better fit the organizations needs Initiate project improvements lead in the planning as well as implementation, monitoring and controlling of these projects Works cross-functionally with the compensation and benefits, labor, and employee services in ensuring the seamless delivery recruitment commitments and employee satisfaction Involves in identifying, implementing, monitoring, and managing strategic talent initiatives as well as projects that will support the growth of talents for the organization Maintains relationship with third party vendors to ensure proper calibration of each job requisition
- Coordinates with department heads and Global POC’s regarding each recruitment opening to ensure all positions are filled
- Conducts all job offers Manages the performance of recruitment officers and ensures teams KPI’s are exceeded Other tasks as required
Recruitment Team Leader
OWTEL Philippines Inc
10.2006 - 03.2009
- Helped established a new end to end recruitment process and introduced and modified existing recruiting tools (standardized application/interview forms, exit interviews, reference check form, recruitment database, trainee headcount forms, etc) Authored the recruitment policies and procedures for agent/staff level, support/managerial and internal recruitment/hiring and other policies related to recruitment (Job Offer Policies, Employee Orientation, etc) Supervises the recruitment team on behalf of the HR manager
- Liaises with recruiting partners and establishes relationships with various industries in hopes of attracting qualified candidates
- Does the final screening/interview for all agent positions and support staff be based on the company's requirements
- Does the screening for all juniors to upper management positions before endorsing them to the respective hiring managers
- Does the reference check to all support staff
- Make sure that the headcount for each ramp schedule is strictly followed
- Coordinates with the training department and operations, aligning recruitment, training, and operation in identifying the right candidate for production
- Orients and trains current recruiters on how to properly conduct interviews and assessments via side-by-side coaching
- Meets with management on a regular basis to address issues and report recruitment updates Assists in maintaining the HR system for the company inputting employee’s salaries, computation, start date, and changing managers
- Does the weekly and monthly headcount report for trainees and existing employees
- Coordinates with different Universities to establish tie-ups for the purpose of acquiring graduate lists and career talks to better promote and market the company to graduation students
- Conducts job offers to new hires
- Facilitates the company orientation to new employees
- Do other duties as required by the HR Manager.
Senior Recruitment Consultant
ADDForce Personnel Inc
01.2006 - 07.2006
- Responsible for selecting candidates (Managerial to rank and file positions) through extensive paper screening, interviews, and psychological assessments before dispatching to each client
- Supervises and handles the call center-group, makes sure they follow the recruitment process implemented by management
- Monitored the performance of each Recruitment Consultant and facilitated the orientation for new hires
- Trained Recruitment Consultants on how to properly conduct interviews, job matching, and skill set assessment
- Conducted coaching sessions and routinely monitored each Recruiter, gave weekly feedback to improve their skills so that they could meet their monthly quota of placements
- Facilitates weekly meetings with the call center group to address internal concerns and updates
- Attended calibration sessions with clients and made sure the team follows the exact specifications agreed upon
- Meets with other Senior Recruitment Consultants to set goals and map out recruitment strategies
- Attended job fairs for resume collection and processing for immediate dispatch
- Do other duties assigned by the General Manager.
Senior Recruitment Associate
HSBC-HDPP
09.2005 - 01.2006
- Main task was to screen and interview applicants for each process in HSBC- HDPP strictly following the parameters set by the company
- Screened and conducted the initial assessment for Team Leaders, Trainers, HR staff, etc
- Made sure candidates meet the qualifications before endorsing them for the final assessment
- Conducted phone interviews, attended job fairs and participated in sourcing activities.
Employment Administrator
ClientLogic Philippines Inc
03.2004 - 09.2005
- Started with the new team of Employment Administrators that was responsible for the transition of ContactWorld to ClientLogic Handled the Sony account (from wave 1) and was responsible for hiring technical/customer support agents to Trainers, Reports Analysts, PQA’s, QA’s, Workforce Analysts depending on the need of the campaign
- Attended meetings with Account directors and managers to address concerns within the campaign Managed to meet the monthly/quarterly ramp of the account
- Facilitated job offers for each newly hired candidate
- Took over the responsibility of the point/account holder if they are not available to do assessments Supervised the recruitment process, responsible for delegating the tasks that needs to be accomplished to ensure that the entire process is followed (from the initial communication assessment, phone simulation/testing to the final behavioral/competency-based interview) Coordinated with third party recruiters in terms of candidate endorsements Interviewed and assessed internal and external Team Leader candidates and made sure they met the requirements for each account that needed them
- Responsible for sourcing and hiring candidates for the different departments within the company (Accounting, I.T, Operations, H.R (Human Resources) by means of phone assessments, paper screening and face-to-face interviews.
Education
Bachelor of Science - Psychology
Philippine Women’s University
Taft Avenue Manila01.2003
Skills
- Strategic recruitment planning
- Job description development
- Candidate sourcing and screening
- Interview coordination and scheduling
- Relationship building with external recruitment agencies
- Talent pipeline development
- Employer branding
- Cost-effective recruitment strategies
- Candidate satisfaction
- Contract Negotiation
- Recruitment
- Professional Demeanor
Timeline
Talent Acquisition Manager
Evoke (formerly 88 Wiliam Hill Group)
07.2023 - Current
Talent Acquisition Manager - Leadership and Support
Foundever (formerly Sitel)
10.2022 - 06.2023
Recruitment Manager
Keywords Studios Manila
11.2016 - 10.2022
HR Recruiter
Keywords Studios Manila
07.2016 - 11.2016
Senior Recruitment Officer
BRADY Philippines
03.2009 - 06.2016
Recruitment Team Leader
OWTEL Philippines Inc
10.2006 - 03.2009
Senior Recruitment Consultant
ADDForce Personnel Inc
01.2006 - 07.2006
Senior Recruitment Associate
HSBC-HDPP
09.2005 - 01.2006
Employment Administrator
ClientLogic Philippines Inc
03.2004 - 09.2005
Bachelor of Science - Psychology
Philippine Women’s University
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