Cesar Pangan II

1. Account Management

• Created and managed seller accounts.
• Maintained accurate and up-to-date business information.
• Handled account health and performance metrics.

2. Product Listing Management

• Created, updated, and optimized product listings.
• Ensured all listings comply with Amazon's policies and guidelines.
• Optimized product titles, descriptions, images, and keywords for better visibility.

3. Inventory Management

• Monitored inventory levels to prevent stockouts or overstock situations.
• Coordinated with suppliers and warehouses for inventory replenishment.
• Managed Fulfillment by Amazon (FBA) shipments and inventory.

• Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.