Cesar Dominguez Jr.
Naga,Camarines Sur
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Road Safety Specialist
Beraga Road Solutions
Pili, Camarines Sur
10.2019 - Current
- Received and processed stock into inventory management system.
- Led projects and analyzed data to identify opportunities for improvement.
- Monitored company inventory to keep stock levels and databases updated.
- Served customers and followed outlined steps of service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Freelance Event Coordinator
Event Coordinators in Naga City
Naga, Camarines Sur
05.2015 - Current
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Performed event coordination for larger parties and gatherings.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
Nissan Marketing Professional
JLO Autogroup
Pili, Camarines Sur
01.2019 - 09.2019
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Completed registration paperwork and sales documentation.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
Sales Specialist (Telemarketer for Renewal Dept.)
South Asialink Credit Corp
Naga, Camarines Sur
09.2016 - 06.2019
- Completed daily cold calling and outreach to build sales pipeline.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Established trust to clients to continue in availing our services and keep them.
- Maintain good relationship to clients.
- Encouraging clients to renew their loans once qualified.
- Helping Business Development Department in achieving monthly quota.
Customer Service Representative
Sutherland Global Services
Pili, Camarines Sur
04.2014 - 09.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
No Degree - BS Civil Engineering
Ateneo De Naga University
Sta. Cruz, Naga City 06.2007 - 03.2012
2 Year Hotel And Restaurant Management
Fatima School of Science And Technology
San Juan Bautista, Goa, Camarines Sur 06.2005 - 03.2007
High School Diploma -
Dahat Vocational High School
Dahat, Lagonoy, Camarines Sur 06.2001 - 03.2005
Skills
Interpersonal communication skills
Sales expertise
Client Service
Problem solving strength
Telemarketing
Product promotions
Revenue Generation
Retention strategies
Performance improvement
Biznestpro
Chief Financial Officer
Huevos
Co-owner
Timeline
Road Safety Specialist
Beraga Road Solutions
10.2019 - Current
Nissan Marketing Professional
JLO Autogroup
01.2019 - 09.2019
Sales Specialist (Telemarketer for Renewal Dept.)
South Asialink Credit Corp
09.2016 - 06.2019
Freelance Event Coordinator
Event Coordinators in Naga City
05.2015 - Current
Customer Service Representative
Sutherland Global Services
04.2014 - 09.2015
No Degree - BS Civil Engineering
Ateneo De Naga University
06.2007 - 03.2012
2 Year Hotel And Restaurant Management
Fatima School of Science And Technology
06.2005 - 03.2007
High School Diploma -
Dahat Vocational High School
06.2001 - 03.2005