Cesar Dela Vega
BPO
Cabanatuan, Nueva Ecija
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Representative
IBM
Sta. Rosa, Laguna
01.2018 - 03.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to clients technical support needs.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
Customer Service Associate
Convergys
Ayala. Makati
07.2016 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Senior Travel Consultant
ISS GMT
Kalaw, Manila
01.2013 - 01.2015
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Handled sensitive personal data with discretion.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Developed promotional materials for travel packages to market hot destinations.
Education
Associate of Science - Travel Technology
Imaculada Concepcion De La Concordia
Pedro Gil, Manila 03.2007 - 10.2009
Skills
Sales expertise
undefinedCharacter Reference
Randy Evangelista
CSR - GlobalTek
+639-479-2379
Angelica Saludes
CSR - IBM
+63945-800-7303
Gilbert Buenaventura
Operations Manager - ISS GMT
+63975-375-3333
Timeline
Technical Support Representative
IBM
01.2018 - 03.2023
Customer Service Associate
Convergys
07.2016 - 06.2017
Senior Travel Consultant
ISS GMT
01.2013 - 01.2015
Associate of Science - Travel Technology
Imaculada Concepcion De La Concordia
03.2007 - 10.2009
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