CENDY OGOC
E-commerce| Appointment Setter|Data Entry
LAPU LAPU
Summary
Dynamic professional with a proven track record at Dynata Corp., excelling in customer relationship building and sales proficiency. Achieved high conversion rates through effective negotiation and personalized support. Skilled in data entry and time management, consistently enhancing team performance and driving results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Outbound Call Center Agent
Dynata Corp.
Cebu City, Province Of Cebu, Philippines
02.2026 - 11.2026
- Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
- Provided personalized support by addressing each caller''s needs based on their unique circumstances, preferences, or challenges faced during the interaction process.
- Enhanced team performance with consistent attainment of individual and group targets.
Payroll Assistant
Municipality of Cordova
Cebu City, Province Of Cebu, Philippines
06.2024 - 02.2026
- Maintained payroll information by calculating, collecting, and entering data.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
E-Commerce Product Data Entry Specialist
Amazon
US
04.2024 - 06.2025
- Enhanced product visibility by optimizing product listings with accurate data and engaging descriptions.
- Handled large volumes of data efficiently while working under tight deadlines without compromising accuracy or quality.
- Boosted sales performance by regularly updating promotions and pricing adjustments in product listings.
- Supported marketing initiatives by providing key insights on popular products and trending categories from online analytics tools.
Education
Bachelor of Science - Information Technology
Cordova Public College
Cebu City, Province Of Cebu, Philippines 04.2001 -
Skills
Customer relationship building
Quality assurance
Account management
Sales proficiency
Outbound calling
Marketing strategies
Product descriptions
Call center experience
Microsoft office
Problem-solving
Data entry
Time management abilities
Verbal and written communication
Attention to detail
Timeline
Outbound Call Center Agent
Dynata Corp.
02.2026 - 11.2026
Payroll Assistant
Municipality of Cordova
06.2024 - 02.2026
E-Commerce Product Data Entry Specialist
Amazon
04.2024 - 06.2025
Bachelor of Science - Information Technology
Cordova Public College
04.2001 -