Hi, I’m
Celmark Del Campo
Magalang
Summary
Dynamic customer service and technical support specialist with over 5 years of experience, dedicated to delivering exceptional results and enhancing client satisfaction. Proficient in resolving complex issues, establishing trust, and fostering strong relationships through effective communication. Adept in adapting to diverse environments and utilizing problem-solving skills to meet customer needs. A commitment to continuous learning and a passion for technology drive the pursuit of excellence in every interaction.
Overview
7
years of professional experience
4
years of post-secondary education
1
Certificate
Work History
Globaltek BPO
Chat Support Specialist
10.2024 - 01.2025
Job overview
- Recording Veterans' progress and communicating that progress with the client and the team
LizardBear Tasking Inc
Technical Support Representative
02.2024 - 10.2024
Job overview
- Providing technical support for an online streaming platform (Netflix), including troubleshooting issues
Alorica Philippines
Customer Service Representative (CSR)
08.2021 - 01.2024
Job overview
- Assisted customers with concerns and questions about their account, devices and services (T-Mobile)
IQOR PHILIPPINES
Customer Service Representative (CSR)
11.2020 - 07.2021
Job overview
- Work with customers to resolve complaints, process orders, and provide information about an organization's products and services
- And also taking/placing orders for them
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
St Paul School Gen Natividad, Inc
Faculty Member
06.2018 - 05.2020
Job overview
- Science Teacher Teaches other fields in senior high, like Empowerment technologies, Media and information literacy, and Trends and Network
Education
Eduardo L. Joson Memorial CollegeSingalat, Palayan City, Nueva Ecija
Bachelor of Secondary Education from Biological Sciences
05.2014 - 03.2018
Skills
Fast Learner
Time Management
Communication
Computer Skills
Ability to Work in a Team
Customer Service
Technical Support
Science Education
Empowerment Skills
Microsoft Office
Customer Relationship Management
Adaptability
Passionate
Team Working
Personal Information
- Date of Birth: 07/28/97
- Nationality: Filipino
Certification
Licensed Professional Teacher
Timeline
Chat Support Specialist
Globaltek BPO
10.2024 - 01.2025
Technical Support Representative
LizardBear Tasking Inc
02.2024 - 10.2024
Customer Service Representative (CSR)
Alorica Philippines
08.2021 - 01.2024
Customer Service Representative (CSR)
IQOR PHILIPPINES
11.2020 - 07.2021
Licensed Professional Teacher
09-2018
Faculty Member
St Paul School Gen Natividad, Inc
06.2018 - 05.2020
Eduardo L. Joson Memorial College
Bachelor of Secondary Education from Biological Sciences
05.2014 - 03.2018