Celeste Dominga Doloiras
Bacoor City, Cavite
Summary
Patient-focused nursing professional trained in optimum care, safety standards and documentation requirements. Confident in delivering treatments and conducting assessments to promote patient wellbeing and encourage recovery. Works great with colleagues and outside departments to coordinate safe, successful care. Organized nurse with multitasking skills and clinical judgment to accomplish care objectives in high tempo environments. Offers Three years of related experience and fortitude for challenging work. Focused on staying current with nursing requirements and helping new nurses meet targets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Operations (NCLEX SCHOLAR)
WNS
04.2022 - 12.2023
- Review and study for the NCLEX Exam
Nurse I
DOH
02.2021 - 06.2023
- Assessed patients, determined risk factors, and provided needed care
- Served as a health and wellness advocate for the community
- Promoted health programs for schools and residences
- Provide nursing care services and serve as a navigator for patients needing referral.
- Responsible in rendering care for COVID-19 patients in designated community isolation Units/COVID-19 hospital.
- Refer COVID-19 patients to the next higher level of care if needed.
- Ensure infection prevention and control is in place in the isolation unit/facility
- To perform other task assigned by the supervisor.
On Call Nurse
South City Medical Center
06.2021 - 11.2022
- Performs direct nursing care procedures, which include bedside care, hygiene, pre and post-operative care, and admission and discharge duties in accordance to the standards of nursing practice and hospital policies.
- Plans nursing care appropriately by involving the patient/family utilizing the Nursing Process.
- Prepares patients for and assists physicians with diagnostic and therapeutic procedures.
- Administers medications and other therapeutics observing the 10 R’s of safe medication administration.
- Refer patient’s condition to Attending Physician.
- Carries out Doctor’s legal orders.
- Maintains a safe and therapeutic environment of the patient.
Private Duty Nurse
N/A
06.2021 - 09.2022
- Day-to-day patient interaction
- Vital signs checking (changes and alterations documented)
- Administration of medications and treatments (as pre ordered by physician)
- Changes dressings, bandages and contraptions as prescribed
- Diet supervision and monitoring (with considerations to dietician advise and medical condition)
- Providing or assisting patient in self-care
- Dental care needs
- Bathing needs
- Elimination
- Other self-care needs (may involve hair and nail care)
- Providing range of motion exercises (may be passive or active depending on the condition)
- If bed-ridden, an assertive plan to prevent bed sores, contractures and muscle wasting is to be provided
- Assessed patient pain and discomfort and developed mitigation strategies to minimise issues impacting recovery.
- Addressed and answered questions for families regarding patient treatment, health and progress.
- Partnered with patients and family members to deliver current, accurate information about conditions and care.
Customer Service Representative
Valoroo
06.2020 - 01.2021
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
English Language Teacher
Talk English
12.2019 - 06.2020
- Organizing coursework and learning materials
- Assessing student progress and writing reports
- Following national and regional policies for teaching English as a second language
- Carried out teacher support functions, performing coaching and counselling to achieve optimum student outcomes.
- Marked and provided encouraging and constructive feedback on oral and written work, improving personal development.
- Maintained outstanding student progression by delivering interactive lessons which engaged and motivated learners.
Customer Service Representative
Remote Staff
11.2018 - 09.2019
- Answers inquiries by clarifying desired information by researching, locating, and providing information.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions, and forwarding requests.
- Maintains call center database by entering information.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Assisted customers with product-related questions, feedback and complaints.
- Processed and issued product orders and service upgrades for customers.
Customer Service Representative
Conduent
08.2016 - 02.2018
- Explaining Of Benefits
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Build sustainable relationships and engage customers by taking the extra mile.
- Meet personal/team qualitative and quantitative targets.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
English Language Teacher
Sankei Online English Tutor
02.2013 - 10.2015
- Organizing coursework and learning materials
- Assessing student progress and writing reports
- Following national and regional policies for teaching English as a second language
- Maintained outstanding student progression by delivering interactive lessons which engaged and motivated learners.
- Adhered to rules for safeguarding students, health and safety requirements and equality policies.
- Managed pupil behaviour, applying appropriate and effective measures in cases of misbehaviour.
- Updated learning resources to achieve curriculum goals.
English Language Teacher
Talkpiau
05.2012 - 09.2015
- Organizing coursework and learning materials
- Assessing student progress and writing reports
- Following national and regional policies for teaching English as a second language
- Carried out teacher support functions, performing coaching and counselling to achieve optimum student outcomes.
- Managed pupil behaviour, applying appropriate and effective measures in cases of misbehaviour.
- Developed constructive feedback on homework to drive attainment.
- Evaluated students' comprehension of lessons through relevant test questions.
Clinic Nurse
Holy Angel Medical Clinic Inc
01.2011 - 12.2013
- Assist the doctor in the care of patients.
- preparation of equipment and instruments used by the physician
- Delivers medication prescribed by the doctor and ensures the patient takes it on time.
- Observe and monitor each patient under her care.
- Gathering of data
- Demonstrated compassionate communication skills, empathetically delivering difficult news to patients and families.
- Prepared patients for clinical procedures, providing reassurance and practical advice to ease concerns.
- Collated medical data for patient records, maintaining strict confidentiality.
- Measured blood pressure, pulse and temperature to assess and record vital signs.
Medical Coder
Infinit O Outsourcing
07.2010 - 12.2011
- Assign codes to diagnoses and procedures, using ICD (International Classification of Diseases) and CPT (Current Procedural Terminology) codes.
- Follow up with the provider on any documentation that is insufficient or unclear.
- Communicate with other clinical staff regarding documentation.
- Receive and review patient charts and documents for accuracy
- Ensure that all codes are current and active
Education
College Graduate - Nursing
University Of Perpetual Help System Dalta
La pinas City2010
Skills
- Care procedure knowledge
- Health checks
- Phlebotomy
- Pediatric care
- Compassionate care
- Clinical care
- Patient education
- Medication administration
- Excellent time management
- Applicant tracking
- Accurate record-keeping
- Risk management
- Patient comfort
- Vital-signs monitoring
- Staff performance evaluations
- Superior nursing knowledge
- Charting and reporting
- Health assessments
- Computerized charting specialist
Certification
- BLS
- ACLS
- ECG Reading
- BOSH For Nurses
- IVT
Timeline
Senior Operations (NCLEX SCHOLAR)
WNS
04.2022 - 12.2023
On Call Nurse
South City Medical Center
06.2021 - 11.2022
Private Duty Nurse
N/A
06.2021 - 09.2022
Nurse I
DOH
02.2021 - 06.2023
Customer Service Representative
Valoroo
06.2020 - 01.2021
English Language Teacher
Talk English
12.2019 - 06.2020
Customer Service Representative
Remote Staff
11.2018 - 09.2019
Customer Service Representative
Conduent
08.2016 - 02.2018
English Language Teacher
Sankei Online English Tutor
02.2013 - 10.2015
English Language Teacher
Talkpiau
05.2012 - 09.2015
Clinic Nurse
Holy Angel Medical Clinic Inc
01.2011 - 12.2013
Medical Coder
Infinit O Outsourcing
07.2010 - 12.2011
College Graduate - Nursing
University Of Perpetual Help System Dalta
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