Ceejay Ligos

Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.

• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues.
• Collaborated with leadership to assess and improve policies across board.
• Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
• Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
• Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
• Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
• Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
• Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Liaised between multiple business divisions to improve communications.

• Answered high volume of phone calls and email inquiries.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Used advanced software to prepare documents, reports, and presentations.
• Handled confidential and sensitive information with discretion and tact.
• Conducted research and analyzed data to provide detailed reports on various business topics.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Handled incoming and outgoing mail, email and faxes.
• Wrote reports, executive summaries and newsletters.
• Took notes and dictation at meetings.
• Provides admin support to the CEO
• Managed the executive calendar and organized travel arrangements, resulting in a stress-free experience for the executive
• Scheduled meetings and appointments for the executive, ensuring that the executive had a full and productive day

• Zendesk Email Customer support for a subscription-based company
• Provides refunds through PayPal and Stripe if necessary
• Answer inquiries based on the interests of the customers through email

• Listened to customers' questions and concerns to provide answers or responses.
• Managed customer service effectiveness by monitoring performance and assessing metrics
• Answering emails from customers using the Zendesk platform
• Issue refunds for subscription-based customers
• Fulfill orders for customers
• Track the status of orders
• Creating canned responses/templates
• Creating processes for better customer service

• Provides admin support to the CEO
• Outsourcing for potential clients who need a marketing plan/strategy
• Do email campaigns using GoHighLevel Platform
• Researched, wrote, and edited marketing materials such as brochures and newsletters
• Used lead generation software to create organized lists of prospective customers.
• Collected, analyzed and summarized data and trends to provide marketing tracking and research.
• Conducted thorough research to construct creative and fresh ideas.
• Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
• Generated reports to support development and implementation of marketing plans.

• Create a variety of Monthly and Quarterly Business/Sales Reports and trend analysis
• Database auditing and updating
• Creating quotations for Employee Benefits for their healthcare
• Export Claims summary and send a detailed loss report.
• Download Policies and slot them to AMS Research for Home Photos from Realty sites and Order Inspection if none are available Send policy dec pages, ID cards, and other proof of coverage as requested
• Digital editing tasks, i.e business cards, and brochures, as needed
• Other figure-it-out ad-hoc tasks as needed

• Enroll new employees in their healthcare insurance benefits. This includes the employee dependents
• Deletion of employees' benefits as they are no longer part of the company
• Provide business to business support to HR department
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Responded to customer requests for products, services, and company information.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Provides excellent customer service to our customers who have debit accounts
• Transfer funds from one account to another Process of replacement of lost/stolen cards
• Checking possible fraudulent transactions