Ceejay De Lumen
Quezon City,Philippines
Summary
Senior account manager driving revenue growth through client relationship development and high-profile account management. Leads international account teams delivering market research studies and meeting monthly targets. Generates new business via contract negotiation and upselling proprietary panels.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Account Manager
DataSpring Inc.
04.2022 - Current
- Led team of project managers and account managers managing market research studies for international accounts, maintained sales records, generated ideas to upsell proprietary panels, and met clients to address current and future projects, ensuring monthly targets were met.
- Drafted contracts and negotiated terms and agreements to establish new revenue streams for the team.
- Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
- Attended industry shows and networking events to build relationships with new customers and maintain a loyal client base.
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
Account Manager
DBQuest Inc.
Pasig City
07.2017 - 04.2022
- Built client relationships, conducted product presentations, drafted proposals, and recommended Oracle IT Solutions tailored to client needs, ensuring cost efficiency and adherence to best practices.
- Managed accounts across manufacturing, logistics, retail and hotels, ensuring tailored service delivery.
- Delivered IT consultancy and DBA services, utilising Oracle Gold Partner status to enhance service quality.
Ebay Consultant
Sutherland
Makati City, Philippines
01.2017 - 05.2017
- Facilitated quality and safe transactions for Ebay buyers and users in the United Kingdom by guiding them in navigating the Ebay platform, assisting with dispute filing, and monitoring package tracking.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Facilitated workshops and training sessions to upskill team members and improve service delivery.
- Interfaced with client leads and became trusted advisor or confidant to client.
Retail Operations Analyst
Digits Trading Corporation
Quezon City
07.2016 - 01.2017
- Gather daily data on store transactions to create comprehensive sales reports for each store and Digital Walker. Collaborated with Operations Manager on project initiatives and Area Manager on sales and data presentation. Review and analyse data to recommend monthly product upsell opportunities and promotional strategies. Create sales report per product/brand to determine if items are profitable and fast moving or not. Monitor foot traffic and stock levels, ensuring timely delivery of all operational requirements. Assist Operations Manager and Area Manager on sales and data presentation.
- Conducted in-depth analysis of company operations, ensuring processes worked efficiently and effectively.
- Implemented risk management practices, identifying potential operational risks and developing mitigation strategies.
- Monitored key performance indicators to track progress against strategic goals and objectives.
Education
Bachelor of Science - Political Economy
Polytechnic University of the Philippines
Sta.Mesa, Manila03-2016
Skills
- Market research
- Client communication
- Contract negotiation
- Proposal writing
- Account development
- Lead generation
- Client retention strategies
- Competitor analysis
- Revenue forecasting
- Growth strategies
- Strategic planning
- Team leadership
Certification
AWS Business Professional 2020, ORACLE Cloud Infrastructure for Sales, ORACLE Cloud Infracture 2019 - Sales Specialist, ORACLE Cloud Data Management Platform Specialist, ORACLE Cloud Platform Sales Immersion, Cloud Platform Primer, Partner Cloud Sales Foundation, APAC Sales+ Presales Cloud Foundation, Oracle Journey: On Cloud, Oracle Engineered Systems, Samplecon, Quirks New York
CHARACTER REFERENCES
- Evelyn, Letran, Operations Manager, evelyn.letran@gmail.com, 09178557330
- Henry, Angeles, Assistant Manager & Technical Analyst, lfrangeles@gmail.com, 09339136316
- Cardine Tara, Unabia, HR Employee Service Professional, dhinunabia@yahoo.com, 09271684494
Timeline
Senior Account Manager
DataSpring Inc.
04.2022 - Current
Account Manager
DBQuest Inc.
07.2017 - 04.2022
Ebay Consultant
Sutherland
01.2017 - 05.2017
Retail Operations Analyst
Digits Trading Corporation
07.2016 - 01.2017
Bachelor of Science - Political Economy
Polytechnic University of the Philippines