Cecille Rosales
Teacher
Angeles
Summary
Skilled in customer service and problem-solving, I enhanced customer loyalty and satisfaction at Tata Consultancy Services by adeptly managing high-stress situations and resolving complaints with empathy. My adaptability and product knowledge led to efficient problem resolution, significantly contributing to repeat business and positive customer relationships.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tata Consultancy Services
05.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Alorica
07.2023 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Physical Education - Teaching
City College of Angeles
Angeles City, Philippines 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Data collection
Problem resolution
Critical thinking
Customer relationship management (CRM)
Live chat support
Complaint resolution
Call management
Timeline
Customer Service Representative
Tata Consultancy Services
05.2024 - Current
Customer Service Representative
Alorica
07.2023 - 07.2024
Bachelor of Physical Education - Teaching
City College of Angeles
04.2001 -
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