CECILLE LOQUERE
Cebu City
Summary
Dedicated Customer Service professional with knowledge of servicedelivery and proven multitasking abilities. Committed to maintainingprofessional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Support Representative
XMC BPO Cebu
12.2023 - Current
- Respond to customer inquiries and complaints through various channels, such as phone, email and chat
- Investigate customer complaints, determine the cause of the issue and explain a solution
- Follow communication guidelines and policies
- Thorough understanding of bus and train schedules, departure times, stops, and potential delays, providing accurate travel information to customers.
- Ability to analyze customer issues, identify solutions, and effectively address complaints while maintaining a professional demeanor.
- Expertise in selling bus and train tickets across various routes, utilizing ticketing systems to accurately process transactions and manage passenger details.
Secretary
Rachel Therese Trading
11.2022 - 10.2023
- Entertain walk in customers
- Responsible for day to day task
- Handling payroll and accounting activities
- Taking care of more general clerical duties
- Creating reports for stock inventory
Associate Customer Support
Tech Mahindra
11.2019 - 09.2022
- Answer incoming calls in an efficient manner
- Interact with customers to handle complaints, process orders, and provide information about products and services
- Follow company communication procedures, policies, and guidelines at all times
- Perform each duty above with our customers' satisfaction as the number one priority
Family Health Worker
Long Life Program
07.2017 - 05.2019
- Company Overview: Cebu City Hall
- Distributing maintenance drugs in our Barangay, patients with hypertension, diabetes, heart disease, high cholesterol levels and those suffering from B complex deficiency
- Daily visit beneficiary homes
- Responsible for establishing trusting relationship with patients and their families
- Cebu City Hall
Purchaser, Kitchen Staff
Bbq Choy
11.2018 - 05.2018
- To procure all necessary stocks needed for production or daily operation of the store
- Daily inventory of stocks
- Maintained clean work spaces and equipment to meet health and safety standards
- Assist with food preparation and service of the meals
- Assist the cook if they require help
Education
Housekeeping NCII -
Development of Manpower Development and Placement
01.2013
Zapatera Night High School -
Zapatera Night High School
Cebu City01.2005
Zapatera Elementary School -
Zapatera Elementary School
Cebu City01.2001
Skills
- Customer success management
- Complaint handling
- Report generation
- Data management
Personal Information
- Date of Birth: 03/31/89
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Customer Support Representative
XMC BPO Cebu
12.2023 - Current
Secretary
Rachel Therese Trading
11.2022 - 10.2023
Associate Customer Support
Tech Mahindra
11.2019 - 09.2022
Purchaser, Kitchen Staff
Bbq Choy
11.2018 - 05.2018
Family Health Worker
Long Life Program
07.2017 - 05.2019
Housekeeping NCII -
Development of Manpower Development and Placement
Zapatera Night High School -
Zapatera Night High School
Zapatera Elementary School -
Zapatera Elementary School
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