Cecilia Nueva

• Has been reassigned to support another department temporarily while looking for a suitable opportunities

• From being a Quality Auditor, I've been given the opportunity to handle and lead the CSB MSC team that had over 40 people
• I was also given the chance to manage other functions such as CSB Provider Maintenance, Unit and CSB Policy Holder

• After a couple of months
• My Team Lead guided and supported me as one of the Quality Analyst & SME to achieved and help my team manage their quality by sharing them best practices and showcase qualitative performance as well as engaging the team to have a collaborative communication, standardized workaround within the process gap on the SOP and onshore team workaround

• From here, Cigna had a new client
• That is the Cigna Supplemental Benefits (Medicare Supplemental Claims) in which I've been assigned as one of its pioneers
• Here I experience and gain new knowledge and meet new people

• Has been re-assigned to Project Platinum and there I've undergone training for 4 months then was released to do production for 2 weeks

• A new employee in the BPO Industry, had been assigned to Project Life as one of the new processors in the health field