Cecile Iguban

Assisted customers in resolving issues with wireless phones.
Provided troubleshooting steps to enhance service functionality.
Ensured customer satisfaction through effective issue resolution.

• Resolved billing and streaming issues for subscribers, ensuring high-quality customer service.
• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.

• Prepared reports and financial statements to assist management in strategic planning and decision making.
• Reconciled monthly collection statements against company records, identifying discrepancies and implementing corrective actions.
• Kept accounting spreadsheets up to date with clients information, payments and other finances for organisational purposes.
• Reviewed and updated account records, ensuring all financial transactions were accurately captured and categorised.
• Collected all receipts from staff, chasing missing information to minimise discrepancies.
• Reviewed completed work to verify accuracy and address discrepancies.
• Assisted in the development of financial policies and procedures to minimise risks and optimise operational efficiency.
• Conducted financial audits and investigations into financial matters and accounts in question.

• Process loan a[[rpval, loan disbursement and loan collection.
• Managed accounts payable and receivable, accurately processing invoices and payments to maintain financial integrity.
• Prepared reports and financial statements to assist management in strategic planning and decision making.
• Kept accounting spreadsheets up to date with customer information, payments and other finances for organisational purposes.