Cecil Rios Surban
Roxas
Summary
Customer-focused and energetic professional with experience in greeting and answering customers with a warm gesture while leveraging excellent communication skills and problem-solving skills to resolve issues. Ability to multi-task calmly in a busy, stressful environment. I’m seeking an JOB/internship to enhancing customer satisfaction and learning new knowledge and strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier, Officer In charge
Office Warehouse Inc.
03.2018 - 05.2019
- Greet customer’s as they arrive in the store and provide them with information about products and/or services
- Create and maintain a positive work environment for all cashiers
- Communicate with customers and address any problems they may have
- Serve as the primary point of contact for customer service associates
- Operate registers and perform general checkout functions
- Generate reliable and accurate till reports from every register
- Resolve cash tills when closing, ensuring the money matches the report and is stored safely
- Assist cashiers with requests such as price checks
- Maintain a clean working environment by wiping down registers during downtime
Cahier
Office Warehouse Inc.
08.2015 - 02.2016
- Handle cash, credit, or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Resolve customer complaints, guide them, and provide relevant information
- Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas
- Keep reports of transactions
- Provide excellent customer service to ensure satisfaction
Cashier, Acting Supervisor
SAN-YANG INTERTRADE CORP.
02.2013 - 07.2015
- Organizing store staff work schedules
- Assigning work tasks to store staff to meet the needs of the store and its customers
- Monitoring inventory and procurement of new stock as needed
- Mentoring store employees to benefit the performance of the store
- Providing assistance to new hires to learn about store policies and procedures
Education
Bachelor of Science - Hospitality Management
Paradigm Colleges of Science and Technology Inc.
01.2025
Vocational - Hotel and Restaurant Management
Paradigm Colleges of Science and Technology
01.2009
Skills
- Ability to handle cash
- Operate a POS system
- Attention to detail
- Accuracy in handling transactions
- Knowledge of basic math
- Computer skills
- Basic knowledge of inventory management
- Active listening
- Problem solving
Certification
I hereby certify that the above information are true and correct due to my knowledge and belief.
Timeline
Cashier, Officer In charge
Office Warehouse Inc.
03.2018 - 05.2019
Cahier
Office Warehouse Inc.
08.2015 - 02.2016
Cashier, Acting Supervisor
SAN-YANG INTERTRADE CORP.
02.2013 - 07.2015
Bachelor of Science - Hospitality Management
Paradigm Colleges of Science and Technology Inc.
Vocational - Hotel and Restaurant Management
Paradigm Colleges of Science and Technology
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