Summary
Overview
Work History
Education
Skills
Timeline
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Ceanne Joie Santos

Ceanne Joie Santos

Virtual Assistant
Cainta

Summary

Insightful marketing manager with experience devising and implementing marketing campaigns. Built deep understanding of target audience and competitors to develop effective marketing messaging. Early adopter of latest industry trends and strategies, resulting in consistently fresh and creative ideas.

Overview

7
7
years of professional experience

Work History

Marketing Manager

WAH PTE LTD
04.2022 - Current
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Worked with graphic designers and writers to establish theme and tone for content.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.

Shopify and Amazon Store Manager

Ceedalles
11.2022 - 12.2023
  • Handled the store from A-Z from product research to running ads.
  • Managed marketing team
  • Handled Product research team
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Chat/Email Support Representative

Teleperformance Philippines.
06.2020 - 05.2021
  • Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
  • Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
  • Built trusting relationships with clients through open and honest communication.
  • Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.

Customer Care Associate

Sterling Global Call Center Inc.
01.2017 - 01.2018
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Fielded inquiries via email to offer immediate assistance with customers' needs.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.

Education

Associate of Science - Hotel And Restaurant Services

Montessori Professional College
Marikina City, Philippines
04.2001 -

Skills

Customer Acquisition

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Timeline

Shopify and Amazon Store Manager

Ceedalles
11.2022 - 12.2023

Marketing Manager

WAH PTE LTD
04.2022 - Current

Chat/Email Support Representative

Teleperformance Philippines.
06.2020 - 05.2021

Customer Care Associate

Sterling Global Call Center Inc.
01.2017 - 01.2018

Associate of Science - Hotel And Restaurant Services

Montessori Professional College
04.2001 -
Ceanne Joie SantosVirtual Assistant