Ceanne Joie Santos
Virtual Assistant
Cainta
Summary
Insightful digital marketing specialist with experience devising and implementing marketing campaigns. Built deep understanding of target audience and competitors to develop effective marketing messaging. Early adopter of latest industry trends and strategies, resulting in consistently fresh and creative ideas.
Overview
8
8
years of professional experience
Work History
Shopify and Amazon Store Manager
Ceedalles
11.2022 - 04.2025
- Handled the store from A-Z from product research to running ads.
- Managed marketing team
- Handled Product research team
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Marketing Manager
WAH Academy
Singapore
04.2022 - 04.2025
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Worked with graphic designers and writers to establish theme and tone for content.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Chat/Email Support Representative
Teleperformance Philippines.
06.2020 - 05.2021
- Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Built trusting relationships with clients through open and honest communication.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
Customer Care Associate
Sterling Global Call Center Inc.
01.2017 - 01.2018
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email to offer immediate assistance with customers' needs.
- Maintained good call control to quickly uncover questions and keep call times low.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
Education
Associate of Science - Hotel And Restaurant Services
Montessori Professional College
Marikina City, Philippines 04.2001 -
Skills
Customer Acquisition
Data Analytics
Digital Marketing
Social Media Marketing
Marketing Campaigns
Brand Promotion
Customer Relationship Management (CRM)
Media Buying
Strategic Planning
Staff Management
Social Media Platforms
Timeline
Shopify and Amazon Store Manager
Ceedalles
11.2022 - 04.2025
Marketing Manager
WAH Academy
04.2022 - 04.2025
Chat/Email Support Representative
Teleperformance Philippines.
06.2020 - 05.2021
Customer Care Associate
Sterling Global Call Center Inc.
01.2017 - 01.2018
Associate of Science - Hotel And Restaurant Services
Montessori Professional College
04.2001 -