Elmer D. De La Cerna
Summary
Detail oriented and highly organized IT professional with over 5 years experience in job scheduling and workload automation using Control-M, implementing and maintaining batch jobs scheduling. Skilled in job creation, monitoring, troubleshooting, knowledge of control-M Components including Control-M/Enterprise manager, Control-M agent and control-m server. Maintaining job documentation and providing support during batch failures and incident resolution. Committed to continuous improvement and automation.
Overview
15
15
years of professional experience
Work History
Operation Management Officer
Lenovo PCCW Solutions Philippines Inc.
09.2019 - Current
- 5 years experienced in control-M Scheduling & troubleshooting
- Expert and knowledge in create, update, maintain, scheduling through calendars and troubleshooting of control-M jobs and batch jobs and batch flows.
- Monitoring and training new employees for control-M scheduling.
- Provided support during change request.
- Experience of using Remedy ticketing.
- Responsible for 24/7 monitoring of batch jobs alerts system / DB alerts, and file system alerts which should be attended to and assessed based on their severity
- Troubleshooting based on the KB.
- Responsible for monitoring policy backups on a daily basis
- Responsible for activity execution depending on clients' request
Team Leader | Citrix Admin
Amdocs Philippines, Inc.
12.2018 - 09.2019
- Responsible to build and maintain web, virtual, and client-server environments for the enterprise
- Responsible for troubleshooting and resolving any IT service issues related to operating systems and servers; partner with the other infrastructure teams to troubleshoot and resolve related issues
Team Leader | System Support Engineer
Smart Communication Inc.
05.2014 - 12.2018
- Performs hourly monitoring of Prepaid Systems, including the performance of Servers, Database, and Archive Backup
- Report problems encountered on all machines, network connections, and port problems and participate in troubleshooting to ensure continuous operations and prepare problem logs/reports once resolved
- Operate and monitor system processes, user jobs and batch running in all production servers
- Basic troubleshooting steps and handling of escalations relative to defined thresholds
- Creating Tickets in all problems encountered, including PIR and Dashboard (Internal ticketing system)
- Responsible for coordination with content providers and the other team/group
- Perform system reboot after system crash, or system shutdown in coordination with Systems/Database administrators
- Back-up/restoration, BCV (Business Continuance Volume), report generation, data housekeeping and process execution
- Execution/checking of ad-hoc batch jobs
- Monitoring of Applications Manager tool and Cacti tool (Performance Monitoring & Fault Monitoring)
- Performs file level daily reconciliation of CDRs processed
Technical support Representative
LRA Pacific Management Consulting, Inc.
05.2010 - 06.2010
- Technical Representative for the National Support Center for Automated Elections
Education
Bachelor of Science - Information Technology
AMA COMPUTER COLLEGE PASIG CAMPUS
01.2013
Skills
- Unix
- Windows
- Control - M
- Cobol
- Symantec Netbackup
- Veeam Backup & Replication
- Sitescope
- Solarwinds
- Remedy Ticketing
- ServiceNow Ticketing
- Applications Manager
- CACTI
- VMWare vSphere Client
- EMC XtremIO Management
- Huawei i2000 Manager
Personal Information
Date of Birth: 08/17/90
Timeline
Operation Management Officer
Lenovo PCCW Solutions Philippines Inc.
09.2019 - Current
Team Leader | Citrix Admin
Amdocs Philippines, Inc.
12.2018 - 09.2019
Team Leader | System Support Engineer
Smart Communication Inc.
05.2014 - 12.2018
Technical support Representative
LRA Pacific Management Consulting, Inc.
05.2010 - 06.2010
Bachelor of Science - Information Technology
AMA COMPUTER COLLEGE PASIG CAMPUS
Similar Profiles
Rajan SoniRajan Soni
IT Security Officer at Lenovo PCCW Solutions Pte Ltd.IT Security Officer at Lenovo PCCW Solutions Pte Ltd.
Santha KumarSantha Kumar
Cloud Operation Manager/Technical Manager at Lenovo PCCW SolutionsCloud Operation Manager/Technical Manager at Lenovo PCCW Solutions
Mohanram SubramaniyanMohanram Subramaniyan
Cloud Solution Architect at Lenovo PCCW Solutions Pvt LtdCloud Solution Architect at Lenovo PCCW Solutions Pvt Ltd
Cynthia NELSON MWAFONGOCynthia NELSON MWAFONGO
Operation Management Officer and Client services at Hugo Domingo LtdOperation Management Officer and Client services at Hugo Domingo Ltd
Omar Salem BensumaideaOmar Salem Bensumaidea
Losses & Incident Management Officer, Operation Risk Management at Alinma BankLosses & Incident Management Officer, Operation Risk Management at Alinma Bank