Summary
Overview
Work History
Education
Skills
Timeline
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MARY GRACE ARPOCIPLE

MARY GRACE ARPOCIPLE

Customer Service
Caloocan City

Summary

Dynamic professional with exceptional communication skills, meticulous attention to detail, and strong multitasking abilities in fast-paced environments. Committed to fostering collaboration and contributing to team success through adaptability and a proactive approach. Proven track record of thriving under pressure while maintaining high standards of quality and efficiency. Seeking an opportunity to make a meaningful impact within a forward-thinking organization.

Overview

6
6
years of professional experience

Work History

Customer Service Supervisor

Afni, Inc.
01.2022 - 01.2025
  • Identify high impacting behavior of the agents.
  • Provides coaching in ensuring agents improvement.
  • Analyzing root cause of the agent's behavior.
  • Celebrate success of the Team/ Team members.
  • Communicate with Operation Team to build an agent-friendly management
  • Creating an action plan for the Team to provide excellent customer service and meet the goal of the account.

Customer Service Advocate

Hinduja Global Solutions, Inc.
01.2019 - 01.2021
  • Helps hospital frontliners to verify the coverages of their patients.
  • Understand and empathize with the customers situation.
  • Checking medical claims on file.

Education

Bachelor Of Secondary Education- English - Education

Santo Rosario Sapang Palay College, Inc
San Jose Del Monte, Bulacan
03.2018

Skills

Attention to Detail

Timeline

Customer Service Supervisor

Afni, Inc.
01.2022 - 01.2025

Customer Service Advocate

Hinduja Global Solutions, Inc.
01.2019 - 01.2021

Bachelor Of Secondary Education- English - Education

Santo Rosario Sapang Palay College, Inc

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MARY GRACE ARPOCIPLECustomer Service