CYRIAN DAVE MADELO

• Managed high-volume inbound and outbound calls, assisting customers with lockouts, key replacements, and emergency locksmith services
• Scheduled and dispatched technicians efficiently based on location, urgency, and availability to minimize response time
• Coordinated real-time communication between customers and field technicians to ensure smooth job execution
• Provided accurate quotes and service details, verifying customer needs and job requirements before dispatch
• Monitored job progress and updated status in dispatch systems to ensure timely completion and customer satisfaction
• Handled customer concerns and escalations professionally, delivering prompt resolutions
• Processed payments, verified billing details, and assisted with invoicing when required
• Maintained detailed records of service requests, customer interactions, and job outcomes
• Used dispatch and CRM tools (e.g., Workiz, Housecall Pro, or similar) to manage operations and workflow
• Ensured technicians met schedules and followed company service standards

• Provided friendly, professional customer support by handling inquiries related to cheer uniforms and accessories, resolving customer concerns, and assisting clients through multiple communication channels. Maintained accurate records, adhered to company policies, and consistently delivered a positive customer experience while meeting service standards and performance targets.

• Respond to inquiries and assist with bookings. Facilitate smooth guest arrivals and departures. Answer calls. Collect security deposits. Address and resolve guest complaints promptly. Offer precise information about the property. Work with housekeeping and maintenance teams. Keep the calendar updated. Monitor and respond to guest reviews to ensure a high rating. Ensure adherence to property policies and local regulations. Collect feedback and maintain accurate records. Update listings on Airbnb, Booking.com, Vrbo, and Hostaway. Create packages for the sales team and upsell products, such as pool and hot tub heating, propane tank rental linen and towel rentals, and holiday packages.

Customer Service Representative – Telecommunications (US Account | Red Pocket Mobile)

• Handled high-volume inbound calls assisting customers with call, SMS, and mobile data issues
• Troubleshot network and device-related concerns, providing step-by-step resolutions to restore service
• Educated customers on plan features, usage, and account settings to improve overall experience
• Escalated complex technical issues to appropriate teams while ensuring proper documentation
• Maintained accurate records of interactions and resolutions in internal systems
• Delivered clear and professional communication while meeting quality and performance targets
• Utilized Eyebeam as the primary dialer for efficient call handling

Customer Service Representative – US Visa Support (Europe Applicants)

• Assisted European applicants with US visa inquiries, including application steps, appointment scheduling, and required documentation
• Guided users in navigating ustraveldocs website for accurate, self-service information based on visa type
• Handled complex and sensitive cases with professionalism, ensuring compliance with strict guidelines
• Managed customer interactions via phone using Eyebeam and tracked cases through Salesforce
• Provided clear, accurate information while maintaining confidentiality and attention to detail
• Resolved escalations and reduced applicant confusion through proactive communication

Customer Service Representative – E-commerce (Global Support | Spain Client)

• Provided global customer support for online orders, including order tracking, cancellations, modifications, and product inquiries
• Managed customer communications through Zendesk, ensuring timely and professional responses
• Processed and updated orders using Shopify backend system
• Assisted customers via multiple channels including email, chat, and social media platforms (Facebook and Instagram)
• Coordinated with logistics teams to resolve shipping delays and delivery issues worldwide
• Maintained high customer satisfaction by providing accurate information and fast resolutions