Summary
Overview
Work History
Education
Skills
Areas Of Excellence
References
Personal Information
Timeline
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CATRINA SALAMANCA

CATRINA SALAMANCA

Tupi South Cotabato

Summary

HR Generalist with experience in customer service and technical support, managing HR and support workflows. Coordinates with internal stakeholders to deliver timely resolutions and maintain service quality. Applies problem-solving and clear communication to support continuous improvement and deadline adherence.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

TASKUS
05.2025 - Current
  • Assisted customers with product-related questions, feedback and complaints.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.

T2 Technical Support Engineer

CTC BPO Inc
11.2021 - 01.2025
  • Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
  • Provided clear and concise step-by-step technical support to guide clients.

Education

Human Resource Development and Management

GenSantos Foundation College
General Santos, SCO
2024

Lagao National High Scholl
General Santos City
2013

Skills

  • Customer service
  • Technical troubleshooting
  • Conflict resolution
  • Product knowledge

Areas Of Excellence

  • Customer Service
  • Troubleshooting
  • Team Player
  • Public Relations
  • Trouble Shooting
  • Plans and Execution

References

  • Eliza Pacanza, Business Owner, 0955-824-0732
  • Marven Salamanca, Shopee Employee, 0951-728-2875
  • Maria Theresa Orcia, Accounting Officer, 0976-0640-290

Personal Information

Age: 30

Timeline

Customer Service Representative

TASKUS
05.2025 - Current

T2 Technical Support Engineer

CTC BPO Inc
11.2021 - 01.2025

Human Resource Development and Management

GenSantos Foundation College

Lagao National High Scholl
CATRINA SALAMANCA