Catrina Kilzer

Ongoing Part-Time Freelance Job for Galatia

• Created engaging content for multiple social media platforms, such as Twitter, Instagram, and Facebook.
• Managed the daily operations of all assigned social media accounts.
• Monitored customer comments on various social media channels and responded in a timely manner.
• Assisted in the production of a series of promotional videos for social media platforms, including YouTube.
• Edited raw footage into finished product using Adobe Premiere Pro software.
• Organized and maintained digital files related to video projects.

• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Encodes all walk-in and pick up transactions in JMS.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Completed day-to-day duties accurately and efficiently.
• Ensures that all information encoded are correct.
• Maintained positive working relationship with fellow staff and management.
• Answers telephone calls promptly and properly.
• Answered incoming calls and responded to customer inquiries.
• Provided general administrative support to staff members.
• Performed data entry tasks into computer databases from paper documents.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Identified needs of customers promptly and efficiently.
• Responsible for answering and registering Return To Sender(RTS),which includes problem items and inquiries in JMS.

• Assist Food and Beverage Manager and Food and Beverage Office in any and all aspects of daily operations.
• Office Administration: ordering, organizing, filing,data entry.
• Answer phone lines, assist internal department and provide guest information and customer service.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Assist in maintaining and correcting employee time keeping.
• Assist internal department managers, guests,clients that call or walk into the office by answering question or directing them to the appropriate person.

• Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
• Operated the point of sale system to process payments from customers quickly and accurately.
• Offered customers carry-out service at completion of transaction.
• Reconciled cash register tills and prepared deposits for bank drop offs.
• Maintained cleanliness of work area throughout shift.
• Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
• Processed customer payments quickly and returned exact change and receipts.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Answered phone calls to assist customers with questions and orders.
• Verified customer identification when accepting checks or credit cards.
• Answer telephone calls regarding reservations,menu questions, and business information.

• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Greeted guests with friendliness and professionalism.
• Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
• Greeted frequent visitors by name and explained new promotions.
• Maintained a positive attitude towards coworkers and customers at all times.
• Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
• Asked customers about meals to assess satisfaction and collect vital feedback.
• Filled and served various beverages for customers.
• Communicated effectively with kitchen staff regarding customer orders.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Manage the front desk by receiving incoming calls,greetings and attending customer/guest.