CATHY DANICA BAGTAS RAYMUNDO
Navotas City
Summary
An Industrial Engineer who is now looking to secure a challenging and rewarding role, where skills, knowledge and expertise gained throughout previous experiences can be transferred across and utilized to the best effect for the benefit of an organization.
A person with strong interpersonal skills and result driven professional with versatile capabilities, set with experience in manufacturing, quality, customer service, sales, and written and oral communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Product Advocate (Remote)
Apollo.io
05.2024 - Current
- Assist users for any issues / concerns that they are having with their Apollo sales platform account such as searching for leads / technical Issues / credit usages / profile settings etc
Subject Matter Expert (Tier 2)
SYKES ASIA INC. (GOOGLE)
10.2022 - 04.2024
- Assist Tier 1 agents globally
- Answer email consulted cases
- Present weekly reports to the clients
- Intervention - take over calls if the customer wants to speak to a senior support specialist instead
- If Tier 3 (Technical Engineers) need help in meeting their deadline, I'll be one of those that will be asked to help them for deep dive purposes
Technical Representative (Tier 1)
SYKES ASIA INC. (GOOGLE)
Makati City
08.2018 - 10.2022
- Assist customers who have problems with their Google hardware devices
- (Google Pixel book/Google Pixel Slate/Google Pixel Buds/Google Jacquard/Google Chromebook/Google Home/Google Pixel Watch/Google Pixel Tablet)
- Walk the customer through troubleshooting all possible causes of the device’s failure or issue
- After performing all possible troubleshooting steps and finding that they’re having the same problem with their device, I’ll consult with the Higher Tier for a Limited Warranty claim
- If the Limited Warranty is approved, I’ll process the replacement for the customer
- Collaborated with cross-functional teams to develop innovative solutions for customer problems.
Sales & Procurement Engineer (Probationary)
J&A GENERAL TRADING & CONT. CO., W.L.L
Dajeej, Kuwait
08.2017 - 04.2018
- Inquiry Generation from Customers
- Regular check for Kuwait Ministry Offices Open tenders and projects
- Comparison of Quotations as per customer requirements
- Costing & Quotation preparations
- Negotiations with Customers and Suppliers
- Follow up of order procedures, meeting when more detailed clarification with Project Managers
- Order formalities with preparation of details of terms & conditions
- Customer feedback collection/evaluation
- Setting Appointment to Construction Companies to any country that will be visited by our MD and OM for potential business
- Assigned for Business Development Tasks as well
- Searching and Persuading Manufacturers outside Kuwait to have Agency Agreement with our Company, so we can be their Local Agent/Distributor here
- PQ Applications for Principals/Partners (Manufacturers)
Sales Engineer
GULF ENERGY COMPANY
Subhan, Kuwait
01.2014 - 02.2017
- Enquiry Generation from Customers & Searching for new alternate products
- Solely assigned for KOC / KNPC / MEW and other Ministry Offices’ Tender Generation
- Comparison of Quotations as per customer requirements
- Pricing & Quotation preparation
- Negotiations with Customers and Suppliers
- Follow up of order procedures, meeting when more detailed clarification with Project Managers
- Order formalities with preparation of details of terms & conditions
- Customer feedback collection/evaluation
- Take in charge of the following positions when assigned personnel went for vacation
- Business Development Manager/ Officer
- Sales Coordinator / Purchasing Officer
- Tender Coordinator
- General Secretary
- Also take part of preparing and submitting PQ Applications of Principals/Suppliers to Ministries
- Setting appointments for Co-Sales Engineers for Client Visits
Quality Control Manager
DAD’S Fish Meat Dealer
Navotas City, Philippines
08.2009 - 07.2013
- Assigned to receive fish straight from fish port which serves as our primary dealer
- Distribute goods received to all employees who will be the one to do the fish deboning
- Working with operating staff to establish procedures and standards
- Directing objectives to maximize profitability
- Recording, analyzing and distributing statistical data
- Supervising / monitoring performance while production is on going
- Making sure that the number of staff in the operation will meet or exceeds anticipated finish product on the target date/time (Proper and Efficient Scheduling)
- Assessing customer requirements and ensuring that these are met
- Ensuring that all products that will be delivered will be all good won’t be sent back and will lead to potential loss or price mark down
- Coordinating with Regular Customers regarding Quality of the delivered products
Level 2, OB/IB Sales Representative
ACQUIRE ASIA PACIFIC (DODO; Australian Telco)
Mandaluyong City, Philippines
05.2009 - 04.2013
- When customer called in, inquiring about different products that we offer, I’ll be the one who will look for the best option for them
- Check the availability of the service on their exact location
- If their location is serviceable, then I’ll present plan details
- If not, I’ll provide them alternative service that they can take advantage
- Sign Up Interested Customer
- Gather their personal details, read terms and condition of the specific plan that their looking to get from the company, then finalize the order
- After placing the order, up sell other services and products that the company has to offer
- Make sure that Sales Target weekly will be met so that the entire team won’t be given unwanted working schedules
- Assigned for assisting and briefing new joined Sales Agents by letting them listen to all my calls till they are all good and ready to take calls
IB Sales Representative / Customer Service
SYKES ASIA (HOTELS.COM)
Quezon City, Philippines
01.2008 - 03.2009
- Assist customer who’s looking for a Hotel to stay into
- Provide all available Hotels on the landmark or establishment that they need to be close with
- Discuss amenities and special services that each Hotel was providing to help them decide which will be the best option for them
- Coordinate with the specific Hotel if customer needs to check on something which is not indicated on the data base
- Book the Hotel for the customer
- After booking process, coordinate with other department (expedia.com) so that customer will be able to place flight reservation too
- Ensures that Monthly Sales Target will be met
Technical Support Representative
TELUS INTERNATIONAL PHILIPPINES (Samsung)
Taguig City, Philippines
11.2007 - 01.2008
- Assist customer who do have problem with their Samsung products
- Walk through the customer in troubleshooting all possible cause of the equipment failure
- After checking all possible constraints and their having the same problem with their equipment, I will process and place a repair request for them to send out their product to the nearest repair shop on their area
- I need to provide customer repair codes to the repair shop representative too so they schedule and list it n their queue
On The Job Trainee (Quality Control)
STAPLES FOOD CORPORATION (SAN MIGUEL)
Navotas City, Philippines
07.2007 - 10.2007
- In charge in receiving goods in manufacturing processed Magnolia Chicken
- Supervise and do floor walk to check employees are all in their specific stations at all time
- Make sure daily target will be met before the operation ends
- Manage all processed goods as preparation for dispatch
- Coordinate with the person in charge for dispatching processed goods to make sure we do have the same data
Education
BS - Industrial Engineering
Technological Institute of the Philippines
01.2007
BS - Manufacturing Engineering
Pamantasan ng Lungsod ng Maynila
01.2004
BS - Industrial Engineering
Far Eastern University
01.2002
Secondary Education -
Navotas National High School, Main
01.2001
Primary Education -
North Bay Boulevard North Elementary School
01.1997
Skills
- Leadership
- Communication
- Fast Learner
- Hardworking
- Ability to take ownership of issues and to work alone with little or no supervision
- Ability to respond to timeframes and deadlines with pace
- Computer Literate
- Proficient in Microsoft Office Programs
- Microsoft Office Word
- Microsoft Office PowerPoint
- Microsoft Office Excel
- Microsoft Office Outlook
- PDF Professional/Nitro
- Customer engagement
Certification
11/11/18, Professional Civil Service Exam (CSC/PRC), Project 6, Quezon City, Philippines, Passer
Personal Information
- Age: 40
- Place of Birth: Manila, Philippines
- Citizenship: Filipino
- Marital Status: Single
Timeline
Customer Product Advocate (Remote)
Apollo.io
05.2024 - Current
Subject Matter Expert (Tier 2)
SYKES ASIA INC. (GOOGLE)
10.2022 - 04.2024
Technical Representative (Tier 1)
SYKES ASIA INC. (GOOGLE)
08.2018 - 10.2022
Sales & Procurement Engineer (Probationary)
J&A GENERAL TRADING & CONT. CO., W.L.L
08.2017 - 04.2018
Sales Engineer
GULF ENERGY COMPANY
01.2014 - 02.2017
Quality Control Manager
DAD’S Fish Meat Dealer
08.2009 - 07.2013
Level 2, OB/IB Sales Representative
ACQUIRE ASIA PACIFIC (DODO; Australian Telco)
05.2009 - 04.2013
IB Sales Representative / Customer Service
SYKES ASIA (HOTELS.COM)
01.2008 - 03.2009
Technical Support Representative
TELUS INTERNATIONAL PHILIPPINES (Samsung)
11.2007 - 01.2008
On The Job Trainee (Quality Control)
STAPLES FOOD CORPORATION (SAN MIGUEL)
07.2007 - 10.2007
BS - Manufacturing Engineering
Pamantasan ng Lungsod ng Maynila
BS - Industrial Engineering
Far Eastern University
Secondary Education -
Navotas National High School, Main
Primary Education -
North Bay Boulevard North Elementary School
BS - Industrial Engineering
Technological Institute of the Philippines