Cathryn Cheong

Highly motivated and results-oriented BPO professional with a Bachelor's degree in Psychology and boosting 8 years of experience as both Customer Service Representative and Subject Matter Expert, seeking a challenging call center Recruitment Operations Specialist role to leverage strong communication and analytical skills to effectively source, screen, and place top-quality candidates in a fast-paced BPO environment.

• Supervised team of 15 customer service agents.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.

Bringing a strong background in BPO customer service and subject matter expertise, along with a degree in psychology, I am excited to explore a new avenue as a Recruitment Operations Specialist in your call center. I have always been fascinated by the dynamics of human behavior, and I believe that my unique skill set can be a valuable asset in identifying and onboarding top talent. My motivation is to contribute to your team's success and create a positive impact on both your organization and the individuals we recruit, aligning with my long-term goal of advancing in the HR field while making a meaningful difference in people's lives.

Licensed Professional Teacher