Summary
Overview
Work History
Education
Skills
Software
Timeline
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Cathlyn Jesusa Corpuz

Manila, Metro Manila

Summary

Adept at problem-solving and fostering customer satisfaction, I excelled as a Confidential Agent at PCSO, enhancing client relations and streamlining the claims process. My tenure as Creative Lead at Mapua University showcased my organizational prowess and ability to boost social media engagement significantly. My blend of clear communication and creative strategy drives tangible results.

Overview

3
3
years of professional experience
1
1
Language

Work History

Confidential Agent

PCSO - Main Office
05.2023 - 10.2024
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Creative Lead

Mapua University (Mapua XDC Org)
06.2022 - 06.2024
  • Oversaw technical production and implementation of online creatives.
  • Created cohesive visual storytelling across multiple platforms, strengthening brand consistency.
  • Developed engaging content strategies that increased audience reach and social media engagement rates.

Assistant Secretary

Mapua University (CEGE Thinkers Org)
06.2021 - 06.2022
  • Developed strong working relationships with colleagues
  • Responded to inquiries from callers seeking information.
  • Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
  • Maintained accurate records using various database software programs for easy access to vital information.

Education

Bachelor of Science - Civil Engineering

FEU Institute of Technology
Manila, Philippines
05-2026

Skills

Problem-solving

Software

Autocad

Timeline

Confidential Agent

PCSO - Main Office
05.2023 - 10.2024

Creative Lead

Mapua University (Mapua XDC Org)
06.2022 - 06.2024

Assistant Secretary

Mapua University (CEGE Thinkers Org)
06.2021 - 06.2022

Bachelor of Science - Civil Engineering

FEU Institute of Technology

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Cathlyn Jesusa Corpuz