Catherine Pante Alban
Guinobatan Albay
Summary
Secure a responsible career opportunity to fully utilize my learnings, knowledge and skills, while making a significant contribution to the success of the company.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Administrative Assistant Intern (Flexible Time)
Spotz LLC
Madison, Wisconsin
03.2022 - Current
- Maintained status reports for client projects.
- Performed research to collect and record industry data.
- Updated tracking spreadsheets with possible clients and organization information.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Compiled various organization records for marketing purposes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Sales Representative
Citibank Australia, Tata Consultancy Services
Taguig
04.2019 - 10.2021
- Conduct outbound calls based on customer data to help achieve loan goal
- Provide differentiated outbound services and introduce competitive products and services to deepen customer relationship and enhance customer satisfactions
- Comply with internal/external policy and procedures ensuring operational integrity
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, it's clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practice, and escalating, managing and reporting control issues with transparency.
Customer Service Representative
Roundpoint Mortgage Servicing, Tata Consultancy Services
Taguig
02.2015 - 03.2019
- Conduct inbound and outbound calls to answer customer inquiries regarding Mortgage accounts
- Research customer complaints or concerns and corrects or adjusts records, as needed
- Assists in monitoring non escrow accounts for payment of taxes and insurance by mortgagor
- Assists with annual escrow analysis and year end statement
- Handling escalation calls
- Payment processing
- Manages insurance claims status inquiry
Collections Representative
Citibank US, Convergys
Glorietta 5, City
Makati
05.2011 - 12.2014
- Conduct inbound and outbound calls to arrange for debt repayment or establish repayment schedules based on customers' financial situations
- Advise customers of necessary actions and strategies for debt repayment
- Answer customer questions regarding problems with their accounts
- Professional Medical Detailer
Outside sales
Zeutica Inc
Regalia, Quezon
10.2009 - 08.2010
- Of variety of medical products
- Provides information about new products and services
Customer Service Representative
Universal Storefront Services Corp
Panganiban, Naga
08.2005 - 01.2006
- Provide information to address inquiries regarding products and services
- Deals and helps resolve any customer complaints
Clerk
Philippine, Authority, TMO
Matnog
06.2002 - 08.2002
- Responsible for performing administrative tasks to support daily business operations
- Maintaining files so they remain updated and easily accessible
Education
Bachelor of Communication Arts - Speech and Theater Arts
Bicol University College of Arts And Letters, BU-ICCS, St. Benedict's Academy
06.1995 - 03.1999
Guinobatan West Central School
06.1991 - 03.1995
Skills
Paperwork drafting
Business administration
Sorting and labeling
Records management
Administrative support
Office administration
Spreadsheet management
Timeline
Administrative Assistant Intern (Flexible Time)
Spotz LLC
03.2022 - Current
Sales Representative
Citibank Australia, Tata Consultancy Services
04.2019 - 10.2021
Customer Service Representative
Roundpoint Mortgage Servicing, Tata Consultancy Services
02.2015 - 03.2019
Collections Representative
Citibank US, Convergys
Glorietta 5, City
05.2011 - 12.2014
Outside sales
Zeutica Inc
10.2009 - 08.2010
Customer Service Representative
Universal Storefront Services Corp
08.2005 - 01.2006
Clerk
Philippine, Authority, TMO
06.2002 - 08.2002
Bachelor of Communication Arts - Speech and Theater Arts
Bicol University College of Arts And Letters, BU-ICCS, St. Benedict's Academy
06.1995 - 03.1999
Guinobatan West Central School
06.1991 - 03.1995