Catherine Mae Comia
Lumbangan Tuy, Batangas
Summary
Dynamic professional with a proven track record at JPMorgan Chase, excelling in client relationship management and travel industry expertise. Leveraged strong communication and GDS expertise to surpass customer service expectations. Mentored teams at Teleperformance Center Ayala, enhancing QA strategies. Achievements include building lasting client relationships and leading cross-functional project alignment.
Overview
10
10
years of professional experience
Work History
Helpdesk Travel Consultant
JPMorgan Chase
09.2020 - 01.2025
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Quality Assurance Analyst
Teleperformance Center Ayala
06.2015 - 08.2020
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Education
Bachelor of Science - International Hospitality Management
Lyceum of The Philippines University
Batangas, Province Of Batangas, Philippines04-2015
Skills
- Strong communication skills
- Travel industry expertise
- Exceptional customer service
- Balance Relationship Management Mindset
- GDS expertise
- Active listening
- Good customer service approach
Timeline
Helpdesk Travel Consultant
JPMorgan Chase
09.2020 - 01.2025
Quality Assurance Analyst
Teleperformance Center Ayala
06.2015 - 08.2020
Bachelor of Science - International Hospitality Management
Lyceum of The Philippines University
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