Catherine Joy Bongadillo-Bellen
Licensed Professional Teacher/Virtual Assistant
Namanday,Bacacay, Albay
Summary
Dependable and dedicated professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, Salesforce, MyCase, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Virtual Assistant
Virtual Staff, LLC
05.2023 - 01.2024
- Elevated client experience by providing timely customer support via phone calls, emails, and SMS messaging.
- Facilitated smooth operations with proficient data entry and document management.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients' personal or business affairs.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Organized and managed team tasks using Planner and MyCase.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Representative/Technical Support
Sutherland Global Services
03.2014 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science -
San Jose Community College
San Jose, Malilipot, Albay 05.2015 - 05.2020
Skills
References
- Fau Cezarius Santos, +63 9495899534, Team Leader, Virtual Staff, LLC
- Anne-Marie Storm, +1 (240)346-7099, Editor, Life and Legacy Counselors
- Ma. Isabel P. Gabito, Ed.D, 09052388800, Dean, College of Education, San Jose Community College
Timeline
Virtual Assistant
Virtual Staff, LLC
05.2023 - 01.2024
Bachelor of Science -
San Jose Community College
05.2015 - 05.2020
Customer Service Representative/Technical Support
Sutherland Global Services
03.2014 - 12.2022
Similar Profiles
Ryan Paul TanRyan Paul Tan
Case Manager at Virtual Staff, LLCCase Manager at Virtual Staff, LLC
RALPH LAUREEN ANTOPRALPH LAUREEN ANTOP
Outbound Collection Agent at HB Virtual StaffOutbound Collection Agent at HB Virtual Staff
Dr. Karen LojeskiDr. Karen Lojeski
Founder & CEO at Virtual Distance International LLCFounder & CEO at Virtual Distance International LLC