Catherine Camille E. Tagle
Quezon city
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BPI
01.2013 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered prompt service to prioritize customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Convergys
08.2011 - 03.2012
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Customer Service Representative
Sykes Call Center
08.2010 - 03.2011
- Processing mortgage collection
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Improved resolution time with effective problem-solving for customer complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Nursing - Medical
Far Eastern University NRMF
Fairview, Quezon City Metro Manila06-2010
Skills
- Customer service
- Customer relations
- KYC
- Cross-selling
- Computer proficiency
- Complaint handling
- Team development
- Documentation
- Administrative support
- Data entry
- Staff training
- Recordkeeping strengths
- Time Management
- Call center experience
Trainings or Seminars
Money Laundering And Terrorist Financing Prevention Program
2024
Data Privacy Awareness Course
2024
Law on Bank Secrecy
2024
Customer Service Representative (UNIPRO)
2014
Unit Investment Trust Fund and Mutual Funds Training
2014
Customer Service Associate (Teller)
2013
Counterfeit Detection
2013
Certification
Loyalty Award (10 years of service)
2023
Languages
English
Filipino
Character References
Ayet Garrovillo
Area Business Director
+63 917 7995161
Karen Abrogena
Relationship Manager
+63 917 7995342
Timeline
Customer Service Representative
BPI
01.2013 - 02.2025
Customer Service Representative
Convergys
08.2011 - 03.2012
Customer Service Representative
Sykes Call Center
08.2010 - 03.2011
Bachelor of Nursing - Medical
Far Eastern University NRMF
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