Catherine Satumba
Bachelor Of Science In Hotel And Restaurant Management
Lambayong,Sultan Kudarat
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Housewife/Business Owner
Self-employed
Lambayong,Sultan Kudarat
05.2015 - Current
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
Management Trainee
Kcc Mall Of Marbel
Koronadal City
08.2014 - 04.2015
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Analyzed customer feedback to identify areas for improvement.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Described product to customers and accurately explained details and care of merchandise.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
On Call Waitress/food Attendant
SMIT Catering
Tacurong City
01.2010 - 01.2013
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Waitress/cashier
Tia Marias Cantina Moa
Pasay City
02.2010 - 08.2010
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Identified and resolved discrepancies and errors in customer accounts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Service Waitress
Huat Chan Tea House
Pangasinan
07.2009 - 01.2010
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Service Crew/working Student
Jollibee
Tacurong City
07.2008 - 10.2008
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Made change and returned correct cash and coin to patrons.
- Trained newly hired employees on routine tasks and customer service.
- Suggested complementary items to orders to boost sales.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Bachelor Of Science In Hotel And Restaurant Mngt. -
Southern Mindanao Institute of Technology
Tacurong City,Philippines 06.2010 - 03.2013
Hotel And Restaurant Services -
Notre Dame of Tacurong College
Tacurong City,Philippines 06.2007 - 03.2009
Skills
Multitasking Abilities
Homeowner relations
Food safety and sanitation
Stocking
Cleaning and organization
Cash Handling
Safe food handling
POS systems
Serving
Ordering procedures
Plating
Upselling strategy
Menu offering knowledge
Sanitization
Quality control
Menu memorization
Plates presentation
Patient care
Food assembly
Hospital operations
Kitchen maintenance
POS system use
Ingredient inspection
Cash register operation
Equipment monitoring
Food arrangement
Food portioning
Recipes and menu planning
Inventory organization
Stocking and replenishing
Order delivery practices
Sandwich preparation
Equipment operation
ServSafe
Organic farming
Harvesting
Poultry farming
Cultivation
Self-Motivated
Soil preparation
Transplantation experience
Certification
Commercial Cooking NC11
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Housewife/Business Owner
Self-employed
05.2015 - Current
Management Trainee
Kcc Mall Of Marbel
08.2014 - 04.2015
Bachelor Of Science In Hotel And Restaurant Mngt. -
Southern Mindanao Institute of Technology
06.2010 - 03.2013
Waitress/cashier
Tia Marias Cantina Moa
02.2010 - 08.2010
On Call Waitress/food Attendant
SMIT Catering
01.2010 - 01.2013
Service Waitress
Huat Chan Tea House
07.2009 - 01.2010
Service Crew/working Student
Jollibee
07.2008 - 10.2008
Hotel And Restaurant Services -
Notre Dame of Tacurong College
06.2007 - 03.2009