Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Catherine Satumba

Catherine Satumba

Bachelor Of Science In Hotel And Restaurant Management
Lambayong,Sultan Kudarat

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
4
4
Certifications

Work History

Housewife/Business Owner

Self-employed
Lambayong,Sultan Kudarat
05.2015 - Current
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Gained strong leadership skills by managing projects from start to finish.

Management Trainee

Kcc Mall Of Marbel
Koronadal City
08.2014 - 04.2015
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
  • Analyzed customer feedback to identify areas for improvement.
  • Handled day-to-day customer or client questions via telephone or email.
  • Gained knowledge of company policies, protocols and processes.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Described product to customers and accurately explained details and care of merchandise.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

On Call Waitress/food Attendant

SMIT Catering
Tacurong City
01.2010 - 01.2013
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Greeted new customers, discussed specials, and took drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Waitress/cashier

Tia Marias Cantina Moa
Pasay City
02.2010 - 08.2010
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Upsold additional products and services to customers, increasing revenue.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Service Waitress

Huat Chan Tea House
Pangasinan
07.2009 - 01.2010
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Service Crew/working Student

Jollibee
Tacurong City
07.2008 - 10.2008
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Made change and returned correct cash and coin to patrons.
  • Trained newly hired employees on routine tasks and customer service.
  • Suggested complementary items to orders to boost sales.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Education

Bachelor Of Science In Hotel And Restaurant Mngt. -

Southern Mindanao Institute of Technology
Tacurong City,Philippines
06.2010 - 03.2013

Hotel And Restaurant Services -

Notre Dame of Tacurong College
Tacurong City,Philippines
06.2007 - 03.2009

Skills

Multitasking Abilities

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Certification

Commercial Cooking NC11

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Housewife/Business Owner

Self-employed
05.2015 - Current

Management Trainee

Kcc Mall Of Marbel
08.2014 - 04.2015

Bachelor Of Science In Hotel And Restaurant Mngt. -

Southern Mindanao Institute of Technology
06.2010 - 03.2013

Waitress/cashier

Tia Marias Cantina Moa
02.2010 - 08.2010

On Call Waitress/food Attendant

SMIT Catering
01.2010 - 01.2013

Service Waitress

Huat Chan Tea House
07.2009 - 01.2010

Service Crew/working Student

Jollibee
07.2008 - 10.2008

Hotel And Restaurant Services -

Notre Dame of Tacurong College
06.2007 - 03.2009

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Catherine SatumbaBachelor Of Science In Hotel And Restaurant Management