Catherine Perez Crucillo
Las Pinas, Metro Manila
Summary
As Senior Operations Manager, my focus is on orchestrating seamless operational excellence within organizations. With a proven track record in optimizing processes, leading diverse teams, and implementing strategic initiatives, I excel in driving efficiency and elevating performance standards. My expertise spans strategic planning, resource allocation, and continuous improvement methodologies. I have a knack for identifying operational inefficiencies and implementing targeted solutions to enhance productivity while controlling costs. I thrive on creating collaborative environments, fostering cross-functional teamwork, and nurturing talent to achieve collective goals. Effective communication and stakeholder engagement are at the core of my leadership style. I excel in articulating complex strategies, fostering alignment among diverse teams, and building strong relationships with internal and external partners. Ultimately, my goal as Senior Operations Manager is to spearhead transformative change, fuel growth, and contribute significantly to an organization's success by continuously evolving and optimizing its operational landscape.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Laybare Waxing Philippines, Inc.
01.2021 - Current
- Strategic Planning: Develop and implement operational strategies aligned with the company's goals and objectives
- Collaborate with senior management to set operational targets and performance metrics
- Process Improvement: Identify opportunities to streamline processes, increase efficiency, and reduce operational costs
- Implement best practices and continuous improvement initiatives
- Team Leadership: Lead, mentor, and manage a team to ensure smooth operations and achieve performance targets
- Delegate tasks effectively and provide guidance to team members
- Resource Allocation: Manage resources efficiently, including budgets, personnel, and equipment
- Optimize resource allocation to meet operational demands and financial goals
- Performance Management: Establish performance goals, monitor progress, and conduct performance reviews for team members
- Implement strategies to improve team productivity and effectiveness
- Risk Management: Identify potential risks and develop contingency plans to mitigate operational disruptions
- Ensure compliance with industry regulations and company policies
- Collaboration and Communication: Foster collaboration between departments to ensure smooth cross-functional operations
- Communicate effectively with stakeholders, senior management, and team members
- Quality Assurance: Maintain quality standards and ensure products or services meet customer expectations
- Implement quality control measures and address any quality-related issues promptly
- Technology Integration: Identify technological tools or systems that enhance operational efficiency
- Oversee the implementation and integration of technology into operational processes
- Reporting and Analysis: Prepare regular reports on operational performance, highlighting key metrics and trends
- Analyze data to make informed decisions and recommendations for improvements
Operations Manager
Vikings Group of Companies
07.2020 - 02.2021
- Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis and risk management
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
- Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
- Meet or exceed operations financial budget expectations
- Review and approve all operational invoices and ensure they are submitted for payment
- Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Works closely with Operations Director on other special planning and departmental projects
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching
- Exceeded team goals by partnering with staff to share and implement customer service initiatives
Operations Manager
Wok and Roll Asia
07.2018 - 01.2020
- Oversees strategic planning, monitoring, and adapting as needed
- Maintains project objectives
- Monitors production and quality to customer/stakeholder/sponsor standards
- Identifies and resolves issues and risks
- Reports on project progress offer viable solutions and opportunities as they arise
- Implements change practices
- Manages resources to make sure the schedule is on track
- Lead meetings and set expectations for the project team
- Maintain budget
- Create policies and standards for the restaurant business
- Act as Human resources in filling the need for manpower and do training for the staff
- Provided organizational leadership and established business vision to achieve sales, profit, and revenue goals
- Fostered positive relationships with customers to maximize satisfaction, retention, and experience
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Oversaw budget, accounting, and payroll to meet deadlines
- Hired and evaluated associates and management staff to add to the workforce and meet demands
- Conferred with the board of directors to establish values and mission
Operations Manager
ACCESS LABOR SERVICE COOPERATIVE
05.2014 - 01.2018
- Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis and risk management
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
- Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
- Meet or exceed operations financial budget expectations
- Review and approve all operational invoices and ensure they are submitted for payment
- Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Works closely with Operations Director on other special planning and departmental projects
- Oversees strategic plan, monitoring and adapting as needed
- Maintains project objectives
- Monitors production and quality to customer/stakeholder/sponsor standards
- Identifies and resolves issues and risks
- Reports on project progress, offers viable solutions and opportunities as they arise
- Implements change practices
- Manages resources to make sure the schedule is on track
- Lead meetings and set expectations for the project team
- Maintain budget
- Create policies and standards for the restaurant business
- Act as Human resources in filling the need for manpower and do training for the staff
- Oversees the overall day to day business operations of the cooperative by providing general direction, supervision, management and administrative control over all the operation departments subject to such limitations as may be set forth by the BOD or the General Assembly;
- Formulates and recommends in coordination with the operating departments, the Coop's plans, programs and projects, for approval of the BOD, and ratification by the annual General Assembly;
- Implements the duly approved plans and programs of the cooperative and any other directive or instruction of the BOD;
- Provides the BOD with monthly reports on the status of the coop's operation vis-a-vis its target and recommends appropriate policies or operational changes, if necessary;
- Represents the cooperative in any agreement, contract, business dealing, and in any other official business transaction as may be authorized by the BOD;
- Ensures compliance with all administrative and other requirements of regulatory bodies; and is closely involved in the strengthening and continuous improvement and standardization of the operational system
- Setting and reviewing budgets and managing cost
- Cater to clients' or personnel's concerns
COOPERATIVE Hiring and Training Manager
ACCESS LABOR SERVICE
03.2013 - 01.2014
- Maintains the work structure by updating job requirements and job descriptions for all positions
- Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection;
- Prepares employees for assignments by establishing and conducting orientation and training programs
- Managed new employee orientation training process for more than 100-200 employees annually.
Store Manager- Trainee
STARBUCKS PHILIPPINES
02.2012 - 02.2013
- Assisted the Store Manager with the implementation of Company policies and procedures and in the execution of store initiated activities for sales improvement
- Strictly enforced food safety procedures
- Enforce all standard operating procedure in the store
- Enforced store safety and security policies including cash and fund handling
- Performed proper stocks forecasting and ensured sufficiency of stocks on a daily basis
- Formulated weekly manpower schedule based on the need of the operation
- Suggested and recommended ways to improve store productivity and efficiency
- Assisted in the facilitation of monthly meetings
- Monitored the implementation of store cleaning schedules
- Accomplished payroll requests
- Coordinated with superiors all major issues that required their attention
Area Manager
YELLOW CAB FOOD CORP
01.2010 - 01.2012
- Conducts monthly meetings with the store managers and/or the management team to give updates on products, procedures & policies, and marketing implementations
- Counsels management team members and staff
- Checks the sufficiency and efficiency of manpower in the stores
- Validates if proper training is given to new employees
- Ensures that all marketing initiatives of the company are properly executed by the stores
- Observe and discusses with the team opportunities on four key areas of operations: People/ FSC/ Sale/ Profit
- Conducts monthly audit on the store's FSC level
- Ensures all complaints & queries are properly attended
- Checks if the food safety system is strictly enforced in the stores
- Ensures that the stores adhere to the standard procedures on sales (cash & non cash) and fund handling
- Conducts benchmarking and competitor's check
- Coordinates sales events outside the stores
- Assists in the coordination of store constructions and branch opening
Training Officer
YELLOW CAB PIZZA FOOD CORP
01.2008 - 01.2010
- Design training modules are opposed to the needs of operations
- Facilitate training sessions for store operations
- Administer Management trainees' proficiency examination
- Conducts store visits to verify store trainers
- Lead and coach Customer Service Core Group
Store Manager
YELLOW CAB FOOD CORP
01.2005 - 01.2008
- Conducts monthly meetings/brainstorming to promote and build teamwork
- Evaluates employee's work and discusses opportunities for performance improvement
- Sustains team motivation in achieving goals thru recognition, incentives and job delegation
- Maintains a balanced environment in the store thru effective human relations and communication skills
- Ensures proper supervision of the training and development of new and existing employees
- Properly responds to customer complaints and queries
- Reinforces professional behavior in the workplace
- Maintains an outstanding customer service level in the store
- Ensures proper administration of benefits and payroll procedures
- Projects needed number of staff in the store and ensure that enough staff are scheduled for daily operations
- Reinforces food safety standards during receiving and storage of stocks up to the production and delivery stage
- Measures customer satisfaction through customer relations
- Execute all marketing plans and local store initiatives to increase sales
- Closely monitors food cost
- Reinforces all cash and fund safe handling procedures
- Projects and manages store expenses
- Ensures that all store reports are complete, accurate, and submitted on time
- Upkeep the store and its facilities and equipment by properly coordinating with concerned departments all repairs and maintenance
- Facilitates monthly meetings to discuss new policies and procedures updates, and store performance
Shift Manager
Yellow Cab Pizza Corp, Fifth Taste Food Corp, Robinson's Ermita
01.2004 - 01.2005
- Assisted the Store Manager with the implementation of Company policies and procedures
- Primarily responsible for managing shift operations
- Ensured that the team adheres to daily operational standards to impact shift targets and objectives
- Also responsible for aligning the team in executing the assigned system standards
- Formulated weekly manpower schedule based on the need of the operation
- Accomplished payroll requests
- Monitored and evaluated employee's performance
- Coordinated with superiors all major issues that required their attention
Shift Manager
Roaster's Phils. Inc, Kenny Roger's
01.2001 - 01.2004
- Guided staff thru consistently providing feedback about their work
- Ensured store preparation and availability of manpower, products and equipment
- Facilitated monthly meetings to discuss new policies, latest procedures, menu additions and overall store performance
- Monitored sufficiency of stock levels
- Resolved operational problems that are within my level
- Enforced safety and security policies of the store
- Enforced all standard operating procedures in the store
- Responsible for bringing in new accounts by doing company or field visits
CASHIER/CREW
Greenwich Pizza Food Corp
01.1998 - 08.1998
- Courteously received dine-in and take out orders
- Corresponded with customers
- Offered to customers product choices and coordinated orders with the production section
- Promptly attended to customer needs and queries
- Consistently conducted final quality inspection before dispatching of product
- Observed and maintained proper organization and cleanliness of workstation and dining area
- Performed other related tasks assigned by superiors., Disciplines of Execution, Yellow Cab, United Nations Ave Branch
Education
Bachelor of Arts - Political Science
Adamson University
San Marcelino ,Manila03.2001
Vocational - Computer Secretarial, Personality development, public communication and social interaction
Cora Doloroso Career Centre
Makati City10.1996
Skills
- Organizational ability
- Team Leadership and Development
- Performance reviews
- Training and Mentoring
- Conflict resolution and Negotiation
- Customer relationship building
- Competitor analysis
- Systems implementation
- Multi-unit operations management
- Strategic resource management
- Process improvement
- Analytical problem-solving
- Operations management
- Profit and Loss Management
- Productivity improvement
- Strategic planning
- Operational excellence
Certification
- Basic Accounting for Non Accountants, Richbelt Tower, Annapolis Greenhills July2016
- Maximizing Retail Sales, Richmonde Hotel, Ortigas City April2013
- Great Customer Service, Yellow Cab, United Nations Ave. branch, August2003
- Disciplines of Execution, Yellow Cab, United Nations Ave. branch July2006
- Leadership and Goal Setting, Hyatt Hotel, Roxas Blvd., October2005
- Sales Building Seminar (Kenny Roger's), Canon Woods, Batangas, December2003
- Front Desk Seminar, Hotel Intercontinental, Makati, August1996
- August1996
Timeline
Senior Operations Manager
Laybare Waxing Philippines, Inc.
01.2021 - Current
Operations Manager
Vikings Group of Companies
07.2020 - 02.2021
Operations Manager
Wok and Roll Asia
07.2018 - 01.2020
Operations Manager
ACCESS LABOR SERVICE COOPERATIVE
05.2014 - 01.2018
COOPERATIVE Hiring and Training Manager
ACCESS LABOR SERVICE
03.2013 - 01.2014
Store Manager- Trainee
STARBUCKS PHILIPPINES
02.2012 - 02.2013
Area Manager
YELLOW CAB FOOD CORP
01.2010 - 01.2012
Training Officer
YELLOW CAB PIZZA FOOD CORP
01.2008 - 01.2010
Store Manager
YELLOW CAB FOOD CORP
01.2005 - 01.2008
Shift Manager
Yellow Cab Pizza Corp, Fifth Taste Food Corp, Robinson's Ermita
01.2004 - 01.2005
Shift Manager
Roaster's Phils. Inc, Kenny Roger's
01.2001 - 01.2004
CASHIER/CREW
Greenwich Pizza Food Corp
01.1998 - 08.1998
- Basic Accounting for Non Accountants, Richbelt Tower, Annapolis Greenhills July2016
- Maximizing Retail Sales, Richmonde Hotel, Ortigas City April2013
- Great Customer Service, Yellow Cab, United Nations Ave. branch, August2003
- Disciplines of Execution, Yellow Cab, United Nations Ave. branch July2006
- Leadership and Goal Setting, Hyatt Hotel, Roxas Blvd., October2005
- Sales Building Seminar (Kenny Roger's), Canon Woods, Batangas, December2003
- Front Desk Seminar, Hotel Intercontinental, Makati, August1996
- August1996
Bachelor of Arts - Political Science
Adamson University
Vocational - Computer Secretarial, Personality development, public communication and social interaction
Cora Doloroso Career Centre
Similar Profiles
Kylie LarsonKylie Larson
Advanced Practice Esthetician - Wax Specialist at Waxing the CityAdvanced Practice Esthetician - Wax Specialist at Waxing the City
Misty GreenMisty Green
Manager/Licensed Esthetician at Waxing the CityManager/Licensed Esthetician at Waxing the City
Rylie MorrisRylie Morris
Waxer at Radiant WaxingWaxer at Radiant Waxing