Catherine Parroco
San Vicente,Palawan
Summary
Dynamic and results-oriented professional with a proven track record at Hotel Oasis, adept in front office management and guest relations. Excelled in enhancing guest satisfaction and streamlining check-in processes, demonstrating exceptional time management and customer service skills. Skilled in Microsoft Office and team collaboration, significantly improved inter-departmental coordination and guest retention.
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Hotel Oasis
Port Barton, San Vicente
11.2023 - 05.2024
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Cashier Assistant Manager
Xtreme Sports Firing Range(Out Door Firing Range)
Puerto Galera, Oriental Mindoro
08.2021 - 09.2022
- Kept orderly and accurate accounting records by monitoring sales documentation.
Cashier
Nirvana Resorts
Puerto Galera, Oriental Mindoro
11.2019 - 06.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Guest Services Manager
Big Apple Dive Resort
Puerto Galera, Oriental Mindoro
10.2018 - 01.2019
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
Front Desk Receptionist
Octopus Dive Resort And Restaurant
Puerto Galera, Oriental Mindoro
02.2016 - 08.2018
- Collected room deposits, fees, and payments.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
Education
Housekeeping Services NCII, Food And Beverage NCII
TESDA
Puerto Galera, Oriental Mindoro, Philippines2016
Events Management NCII,TOUR GUIDING NCII,
TESDA
Puerto Galera, Oriental Mindoro, Philippines2015
Associate of Arts - Hospitality And Restaurant Services
Prince Of Peace College
Puerto Galera, Oriental Mindoro, Philippines2013
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Team Collaboration
- Correspondence drafting
- Microsoft Office
- Documentation And Reporting
- Payment Processing
- Guest Relations
- Hospitality services
- Front Office Management
Languages
Tagalog, English
Timeline
Front Desk Receptionist
Hotel Oasis
11.2023 - 05.2024
Cashier Assistant Manager
Xtreme Sports Firing Range(Out Door Firing Range)
08.2021 - 09.2022
Cashier
Nirvana Resorts
11.2019 - 06.2021
Assistant Guest Services Manager
Big Apple Dive Resort
10.2018 - 01.2019
Front Desk Receptionist
Octopus Dive Resort And Restaurant
02.2016 - 08.2018
Housekeeping Services NCII, Food And Beverage NCII
TESDA
Events Management NCII,TOUR GUIDING NCII,
TESDA
Associate of Arts - Hospitality And Restaurant Services
Prince Of Peace College