Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Pagatpat

Catherine Pagatpat

Caloocan City, Metro Manila

Summary

Developed skills in client-focused environment, excelling in communication and relationship management. Demonstrated consistent ability to adapt and thrive in fast-paced settings. Seeking to transition into new field where these transferable skills can drive meaningful outcomes.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

1
1
year of professional experience

Work History

Agent Representative

Concentrix
05.2024 - 04.2025
  • Collaborated with team members to consistently meet or exceed monthly sales targets.
  • Provided exceptional support to clients during the onboarding process, fostering strong relationships.
  • Worked closely with management to identify potential areas for growth within existing client base.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Caloocan High School
Caloocan City, Metro Manila, Philippines
04-2011

Skills

  • Client relationship building
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Customer relations
  • Task prioritization

Timeline

Agent Representative

Concentrix
05.2024 - 04.2025

High School Diploma -

Caloocan High School

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Catherine Pagatpat