Catherine Ordas

An order taker's job is to receive orders from customers and ensure they are processed accurately and efficiently. Order taker over the phone.

• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

A subject matter expert (SME) is a professional who has extensive knowledge in a specific field and uses it to solve problems and help organizations improve. SMEs can work in project management, customer service, and other areas.

• Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
• Conducted in-depth research to stay ahead of industry trends, ensuring company's solutions remained competitive.
• Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.

Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues. Responding to requests from customers about Verizon products and services.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

We are responsible for processing and receiving payments and issuing receipts to customers as they leave with their purchases.

• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.