Catherine Mendoza Santos, CHRP
Human Resource Manager
Cardona
Summary
A Human Resources professional with extensive background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce.
Overview
18
18
years of professional experience
17
17
years of post-secondary education
2
2
Certifications
Work History
HUMAN RESOURCES MANAGER/Consultant Manager
FLY HIGH BUSINESS PROCESS OUTSOURCING, INC.
Muntinlupa City
02.2024 - Current
- Overseeing the overall HR Operations
- Provide strategies on how to improve HR processes
- Conceptualize, formulate and create different HR policies and procedures
- Managing projects related to HR functions
- Train HR personnel on their respective functions
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
- Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
FREELANCE RESOURCING PARTNER
Avisant Search
Remote
01.2022 - 12.2024
- Applicant sourcing using different jobsites worldwide
- Communicating with prospect candidates thru email
- Communicating with partner recruiters regarding the candidates
HUMAN RESOURCES HEAD
SJTC MANUFACTURING INC. (FOCOLARE CARPENTRY)
Cainta, Rizal
11.2022 - 10.2024
- Manages all HR functions such as recruitment, labor relations, employee development, performance management, organizational development, and compensation and benefits
- Supports the Executive Committee in managing the Transformation Process, initiated by management or as needed
- Tracks the progress of ongoing Transformation Projects, briefs the Management Committee on new projects, anticipate and address key issues, and other relevant topics
- Establishes systems and policies that build and strengthen company culture, including the communication of its purpose, vision, mission, and core values
- Responsible for the resolution of employee issues and grievances, including the enforcement of disciplinary actions
- Oversees the administrative function, including cleanliness, management, and maintenance of office facilities, equipment, and surroundings
- Manages the Focolare Carpentry Training Center, including its skills training and livelihood programs
- Regularly evaluates the performance of his direct reports
- Coaches and guides team members to achieve individual and team goals
- Collaborates with team members and other departments in the performance of above responsibilities, including establishing good working relationships and role modelling of the values of the company
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Organized and led staff orientation programs and training to promote collaboration.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
HUMAN RESOURCE MANAGER
PMC Group of Companies
Pasig City
05.2022 - 11.2022
- Oversee the HR Operations of the companies under the group
- Handles simple to complex employee and labor relations matters
- Applicant sourcing using different jobsites and social media sites
- In-charge in conceptualizing projects with regards to HR automation
- Preparation of project proposals in relation to HR Operations
- Revision of existing company policies and procedures
- Conducts job audits, position classifications and salary review through evaluation
- Recommending and implementing company-wide personnel policies, procedures and practices; reviews proposed administrative regulations and recommend appropriate actions
- Handles employee grievances
- Working collaboratively with Department Managers and Supervisors with regards to the performance management
- Provides coaching and mentoring the HR Team on different HR facets in line with the best practices and the Labor Code
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
HR OFFICER/ASST. HUMAN RESOURCE MANAGER
Alliance in Motion Global Inc.
Pasig City
07.2018 - 04.2022
- Manages the design and implementation of employee recruitment and selection programs
- Serves as the point of contact for facilitating the acquisition, retention and development of employee talent
- Recommending and implementing company-wide personnel policies, procedures and practices; reviews proposed administrative regulations and personnel trends; recommend appropriate actions; and design procedures and forms for implementation
- Maintain compliance with the Philippine Labor Law
- Handling employee grievances
- Organizing employee events
- Preparation of training plans for each position in the company
- Preparation of reports needed by the Executive Office
- In charge on Employee/Labor relations in direct connection with the Company Lawyer
- Conducts job audits and analysis for evaluation, position classification and salary reviews
- Other Ad hoc duties related to human resources
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Coordinated employee placements and administrative details.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Developed relationships with local colleges/universities to build a pipeline of potential candidates for internships/full-time positions.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Assisted in workforce planning efforts by analyzing staffing needs based on organizational goals and growth projections.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Collaborated with management teams to establish clear succession plans for key roles within the organization.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement.
- Participated in cross-functional projects aimed at improving overall organizational performance.
HUMAN RESOURCE HEAD
Retail Specialist Inc.
Mandaluyong City
06.2017 - 07.2018
- Supervising the Human Resource Team of the companies handled by the CEO
- Coordinating with the agencies for the manpower needs for the stores
- End to end payroll computation
- Processing government mandated benefits
- Revising and implementing policies and procedures
- Design and implement salary structures as well as additional company initiated benefits
- End to end recruitment process for direct hiring
- Handling concerns from the operations team and provide possible solutions
- Conducting HR Hearings and counseling
- Conducts orientation on the new hires with regards to the company policies
- Preparation of proposal for new HR projects
- Performance Management of all levels of employees
- Organizing company events and HR activities
HR Generalist
Rbox International Solutions, Inc.
Pasig City
12.2016 - 05.2017
- Assisting the Accounting team in reporting Government mandated contributions
- Revision and implementation of company policies and procedures
- Attending mediation proceedings at Department of Labor
- Conducting Exit interviews
- Processing of clearance and final pay of separated employees
- Attendance monitoring and timekeeping
- Issuance and monitoring of Office memos and Notice to Explain to employees with violations
- Conducting the HR hearing and administer counseling
- Monitoring and preparation of monthly incentive for employees
- Assisting the management in performance evaluation of employees
- End to end recruitment process
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Reviewed and screened applicant resumes to identify qualified candidates.
HR and Admin Specialist (Generalist)
Pilipinas Taj Autogroup Inc.
Marikina City
02.2014 - 11.2016
- Preparation of Government Mandatory documents for payment on time
- End-to-end recruitment process
- Attendance monitoring and timekeeping
- Conducting weekly General Assembly
- Employee/Labor relations activities of the company
- Preparation of proposals for proper compensation and other benefits for employees
- Assisting department heads for the performance management of employees
- In charge of the Assets management
- Procurement of office supplies, equipments and others required by the operations and back office teams
- Develop and implement company policies and procedures
- Act as the point person in the Human Resource and Admin department
- Grievance handling to employees
- Recommending the management for proper actions in terms of employee discipline in alignment to the Labor Code of the Philippines
- Assisting the sales and marketing team in events management
- Organizing company events and other activities for employee engagement purposes
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Optimized inventory management, minimizing waste and reducing costs.
HR/Admin Officer
Canopy Home Philippines Co., Inc.
Taytay Rizal
05.2013 - 01.2014
- Recruitment of needed manpower (interview, exam, intro to stores)
- Issuance of needed letters in the stores (intro letter, renewal letter, absent letter of promodisers and other manpower related concern letters)
- Payroll computation of personnel
- In charge in processing of government mandatory contributions (SSS, Philhealth and Pag-ibig)
- Office supplies custodian including the monthly report of used supplies and on hand
- In charge in addressing concerns with regards to policies and procedures of the company
- Formulating and implementing new policies needed in order to a have a more organized setting
- Organizing seminars and trainings needed by the operations department to be more productive
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Contributed to successful projects by providing essential administrative support and resource management.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Teller/Cashier
1st Macro Bank, Inc. (A Rural Bank)
Antipolo City
09.2012 - 03.2013
New Accounts/Bayad Center Teller
First Macro Bank, Inc. (A Rural Bank)
Morong, Rizal
08.2010 - 08.2012
Front Line Associate
E Business Services, Inc.
Tanay Rizal
09.2008 - 08.2010
- Company Overview: (Authorized Agent of Western Union)
- (Authorized Agent of Western Union)
Encoder/Checker
Filipino Entrepreneurs and Resources Network, Inc.
Pasig City
02.2007 - 02.2008
Education
MBA - Non-thesis
Tomas Claudio Colleges
Morong, Rizal 05.2012 - 01.2015
Bachelor of Science - Major in Management
Tomas Claudio Colleges
Morong, Rizal 05.2002 - 10.2006
High School - undefined
Binangonan Catholic College
Binangonan, Rizal 06.1998 - 03.2002
Primary - undefined
Kalinawan Elementary School
Binangonan, Rizal 06.1992 - 03.1998
Skills
Staff management
Dispute mediation
Employee handbook development
Compensation and benefits
Labor relations
Legal compliance
Recruitment
Leadership development
Employee relations
Human resources operations
Organizational development
Policy enforcement
Microsoft office proficiency
Certification
Certified Human Resource Professional, International Federation of Professional Managers, Batch 4
Trainings And Seminars
- Habits of Impactful Leader, First Pacific Leadership Academy, 07/13/23
- Transformational Leadership, First Pacific Leadership Academy, 03/30/23
- HR Leadership Conference: Developing Leaders for the ASEAN Integration, HR Club of the Philippines, 02/26/15
- Creating a Positive Workplace: Mission Happiness and Building a Culture of Positivity, Philippines HR Group, 02/17/18
- Data Privacy, TRAIN and Labor Law Seminar, Philippines HR Group, 03/17/18
Professional Highlights
A dedicated HR Professional with more than a decade of experience in all facets of the Human Resources.
Timeline
HUMAN RESOURCES MANAGER/Consultant Manager
FLY HIGH BUSINESS PROCESS OUTSOURCING, INC.
02.2024 - Current
HUMAN RESOURCES HEAD
SJTC MANUFACTURING INC. (FOCOLARE CARPENTRY)
11.2022 - 10.2024
HUMAN RESOURCE MANAGER
PMC Group of Companies
05.2022 - 11.2022
FREELANCE RESOURCING PARTNER
Avisant Search
01.2022 - 12.2024
HR OFFICER/ASST. HUMAN RESOURCE MANAGER
Alliance in Motion Global Inc.
07.2018 - 04.2022
HUMAN RESOURCE HEAD
Retail Specialist Inc.
06.2017 - 07.2018
HR Generalist
Rbox International Solutions, Inc.
12.2016 - 05.2017
HR and Admin Specialist (Generalist)
Pilipinas Taj Autogroup Inc.
02.2014 - 11.2016
HR/Admin Officer
Canopy Home Philippines Co., Inc.
05.2013 - 01.2014
Teller/Cashier
1st Macro Bank, Inc. (A Rural Bank)
09.2012 - 03.2013
MBA - Non-thesis
Tomas Claudio Colleges
05.2012 - 01.2015
New Accounts/Bayad Center Teller
First Macro Bank, Inc. (A Rural Bank)
08.2010 - 08.2012
Front Line Associate
E Business Services, Inc.
09.2008 - 08.2010
Encoder/Checker
Filipino Entrepreneurs and Resources Network, Inc.
02.2007 - 02.2008
Bachelor of Science - Major in Management
Tomas Claudio Colleges
05.2002 - 10.2006
High School - undefined
Binangonan Catholic College
06.1998 - 03.2002
Primary - undefined
Kalinawan Elementary School
06.1992 - 03.1998
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