Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

CATHERINE GESILA B. MAPUTE

Cagayan de Oro City
CATHERINE GESILA B. MAPUTE

Summary

I am adaptable and can quickly and easily adjust to new circumstances and changes. I am outgoing and take pleasure in interacting with others. I am genuine, and people can see that I am authentic and honest. I work diligently and consistently go above and beyond to accomplish my objectives.

Overview

3
Languages
12
years of professional experience

Work History

IPru Life UK

Job overview

  • Securing the lives of the people by selling insurance
  • Financial literacy
  • Present

Concentrix

Customer Service Representative
05.2021 - 07.2026

Job overview

  • Assist and cater inbounds and outbounds such as email and chat of our client
  • May 2021-July 2026

Accolade Resources Inc.

Business Transcriber
06.2019 - 10.2020

Job overview

  • Transcripts for audio, insurance claims and video.
  • June 2019-October 2020

RDMabunga Bookkeeping and Consultancy Services

Accounting Staff
12.2019 - 03.2020

Job overview

  • Process the forms and requirements for our clients to Bureau and Internal Revenue
  • Attend to clients' financial related papers
  • Dec 2019-Mar 2020

Xavier University Campus Ministries Office

Student Assistant
01.2017 - 01.2018

Job overview

  • To prepare and initiate the retreat materials needed
  • 2017-2018

Xavier University Vice President for Social Development Office

Student Assistant
01.2015 - 01.2017

Job overview

  • File and organise office documents
  • Transcribe the minutes of the meeting
  • 2015-2017

Education

Xavier University- Ateneo de Cagayan

Bachelor of Science from Business Administration Major in Business Economics
01-2018

University Overview

Skills

Email management

Customer service

Chat support

Phone support

Escalation handling

Data entry

Document management

Billing support

Invoice processing

Records filing

CRM software

Microsoft Excel

Timeline

Customer Service Representative
Concentrix
05.2021 - 07.2026
Accounting Staff
RDMabunga Bookkeeping and Consultancy Services
12.2019 - 03.2020
Business Transcriber
Accolade Resources Inc.
06.2019 - 10.2020
Student Assistant
Xavier University Campus Ministries Office
01.2017 - 01.2018
Student Assistant
Xavier University Vice President for Social Development Office
01.2015 - 01.2017
IPru Life UK
Xavier University- Ateneo de Cagayan
Bachelor of Science from Business Administration Major in Business Economics
CATHERINE GESILA B. MAPUTE