Catherine Garina
BANCO DE ORO UNIBANK
Tuguegarao City, Province of Cagayan
12
years of professional experience
Experienced client relations officer with 10+ years of branch operations support, documentation review, and regulatory compliance. Known for accurate transaction processing, strong attention to detail, and reliable customer service.
Work History
CLIENT RELATIONS OFFICER
12 Years 5 Months- Managed branch operations support, ensuring accurate transaction processing and timely customer service.
- Reviewed account opening documentation for completeness, compliance, and proper customer identification.
- Monitored cash, deposits, and withdrawals to maintain accuracy and safeguard branch resources.
- Coordinated loan and account servicing activities, resolving discrepancies and updating records promptly.
- Applied bank policies and regulatory requirements to routine transactions and client requests.
- Guided staff on operational procedures, documentation standards, and service quality expectations.
Education
Bachelor of Science - INFORMATION TECHNOLOGY
Skills
Work coordination
Report writing
Strategic planning
Timeline
CLIENT RELATIONS OFFICER
BANCO DE ORO UNIBANK
05.2014 - CurrentRead More
CAGAYAN STATE UNIVERSITY
Bachelor of Science from INFORMATION TECHNOLOGY
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