Catherine Galabay
Dumaguete City, Negros Oriental
Summary
Innovative Specialist with long history of exceeding client expectations by thoroughly understanding problems and providing creative solutions. Adaptable to different requirements and always ready to help team members.
Overview
7
7
years of professional experience
Work History
FBA Account Health Specialist
Wealth Assistants Distribution
06.2023 - 10.2023
- Monitor performance metrics (PN, Account Health, CX Feedback, Voice of the CX)
- Respond buyer messages on timely manner
- Maintain good inventory management, Aged inventory, Unfulfillable inventory
- Fix stranded inventory
- Creating removals
Shipping Plans and Approvals Coordinator
NextGen Strategic Investment
02.2023 - 05.2023
- Testing ASIN and adding products to seller accounts
- Check the assigned inventory quantities of the stores to make sure no ASIN is over/under assigned
- Create shipping plans
- Submitting ASIN/Brand Approvals
- Adding COGS and price strategies to Repricer
FBA Account Health Specialist
Proficient Supply LLC - Amazon Automation
09.2020 - 09.2022
- Monitor performance metrics (PN, Account Health, CX Feedback, Voice of the CX)
- Respond buyer messages on timely manner
- Maintain good inventory management, Aged inventory, Unfulfillable inventory
- Fix stranded inventory
- Creating removals
- Product Grading
FBM Account Manager
AUJ Green Ventures PH
05.2016 - 01.2020
- Monitor performance metrics (PN, Account Health, CX Feedback,Voice of the CX)
- Respond buyer messages on timely manner
- Maintain good inventory management, Aged inventory, Unfulfillable inventory
- Fix stranded inventory
- A-to-Z Guarantee Claim/Chargeback Claim
- Monitor Late Shipment, Pre-Fulfilment Cancellation, Valid Tracking Rate
Education
Bachelor of Science - Industrial Technology - Computer Technology
Negros Oriental State
University
2013
Skills
- Amz SC Account Management
- Product Grading
- Customer Service
- Product Policy Compliance Appeals
- Shipping Plans
- Brand/Category Approvals
Additional Information
Reference:
Noah Wickham
Brand Director - My Amazon Guy
Timeline
FBA Account Health Specialist
Wealth Assistants Distribution
06.2023 - 10.2023
Shipping Plans and Approvals Coordinator
NextGen Strategic Investment
02.2023 - 05.2023
FBA Account Health Specialist
Proficient Supply LLC - Amazon Automation
09.2020 - 09.2022
FBM Account Manager
AUJ Green Ventures PH
05.2016 - 01.2020
Bachelor of Science - Industrial Technology - Computer Technology
Negros Oriental State
University
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