Catherine Evangelista

· Provide value-added financial management, analysis, and advice to client engagement teams to maximize the profitability of engagements

· Collaborate with client and engagement executives, client group finance leads (or equivalent), and other finance operations executives to communicate the position and status of contract or account financial position

· Complete standard MTD/QTD financial and operational activities and processes

· Fulfill invoicing and collections, consistent with contractual requirements

· Advise/assist on forecast management activities (input collection, processing and report creation)

· Support Delivery Leads on Deal Shape teams by creating response materials (deck, tracker etc.)

· Support Delivery Lead in the estimation of financial costs, MME and developing work plans for a work stream (PMO).

· Participate in Service Delivery activities.

· Apply advance analytical skills in summarizing, analyzing, and discussing reports.

· Adhere to and implement Service Delivery methods and tools.

· Run Governance Calls with Ops Leadership and Client if needed.

· Manage internal and external client relationship within their area of responsibility.

· Individual contributor and/or oversees a small work effort and /or team.

· Requires analysis and solving of increasingly complex problem.

· Actively seeks opportunities for continuous improvement initiatives.

· Requires minimal instruction on daily work tasks and a moderate level of instruction on new assignments.

· Processing of Billing and Meter Exceptions. Importing meter data report to assigned account, analyzes meter reads and add call notes for the necessary changes made on customer bill.

· Prepares credit fund transfer and refund request.

· Updates tracker for the completed items.

· Do Materials Data Management assignments corresponding to ECCN classification and mass change on service parts, registration of data from supplier declaration, downloading 2D drawings, weight data, vendors for transportation table, RR database, tracking suppliers missing contact details, GFD comments for carrier and creation of plant data and phase out analysis in SAP P20.

· Maintains data and provided training to client's internal employee on HR master data corresponding to hiring employees, termination/leaving, change/move or add departments and other updates in SAP P21.

· Maintains data and clean-up other applications such as Sievo, GEAT User Maintenance, Mediabank and Scanmarket.

· Processing of PO and Non-PO invoices.

· Handling internal client and vendor queries within the agreed timelines.

· Ensure that service provision meets KPIs and applicable SLAs.

· Responsible for daily huddles with regards to setting priorities, process updates, team performance and drives the team to meet and exceed previous performances.

· Reviews and do action/resolution on duplicate posting and payments.

· Reports to Management weekly and monthly trending of duplicate report and resolution/action item to resolve issues.

· Manages and monitors team attendance and break adherence, utilization and productivity.

· Assists in reviewing daily, weekly and monthly service levels and provide recommendations for improvements.

· Participates in providing feedback to the Quality team for improvement suggestions.

· Works with auditing resources on individual and team trend errors.

· Ensures timely feedback is provided to individuals and team on quality issues, changes or trends.

· Creates Performance Improvement Plans (PIP) for team members not meeting expected production or quality targets, monitors program for a defined period.

· Provides suggestions to Management on unit performance, including motivation tactics, incentive and performance rewards.

· Preparation and presentation of weekly quality analysis review.

· Conducts OE cross assessment between teams.

· Presents during the Monthly SDO OE Assessment.