Catherine Ege-Saladino
Marikina-Metro Manila
Summary
Dynamic professional with a proven track record in customer service and pharmacy assistance, notably at Mercury Drug Corporation. Excelled in medication dispensing and customer relationship management, boosting customer satisfaction significantly. Skilled in resolving complaints with empathy, achieving higher loyalty levels. Demonstrated exceptional sales techniques, consistently exceeding targets and fostering strong customer connections.
Professional with strong experience in pharmacy operations, highly skilled in medication dispensing, patient interaction, and inventory management. Demonstrates exceptional teamwork, reliability, and adaptability in fast-paced environments. Known for strong communication, organizational skills, and commitment to achieving results.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Pharmacy Assistant
Mercury Drug Corporation
Marikina, Manila
06.2013 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Consistently achieved high satisfaction scores by executing efficient and error-free prescription services.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Counted and labeled prescriptions with correct item and quantity.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Updated computer system with current customer, payment and inventory information.
Sales Assistant
Wilcon Builders Depot
Queon City, Manila
09.2012 - 05.2013
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Boosted customer satisfaction by tailoring product recommendations to individual needs and preferences.
Customer Service Representative
Mercantile Group of Companies (SM Mall Dep Store)
Masinag, Rizal
03.2012 - 08.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Gained comprehensive understanding of products to ensure accurate and personalized recommendations.
Education
Bachelor Of Science In Hotel And Restaurant - Management
Pamantasan Ng Lungsod Ng Marikina
Marikina, Metro-Manila2012
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- Medication dispensing
- POS system operation
- Prescription interpretation
- Patient counseling
- Resolving complaints
- Dosage form preparation
- Customer relationship management
- Sales techniques
- Resolving customer issues
Languages
English
Beginner (A1)
fililipino
Beginner (A1)
Timeline
Pharmacy Assistant
Mercury Drug Corporation
06.2013 - Current
Sales Assistant
Wilcon Builders Depot
09.2012 - 05.2013
Customer Service Representative
Mercantile Group of Companies (SM Mall Dep Store)
03.2012 - 08.2012
Bachelor Of Science In Hotel And Restaurant - Management
Pamantasan Ng Lungsod Ng Marikina