Catherine Dungca
Capas
Summary
Detail-oriented office administrator with expertise in office management, schedule coordination, and client communication. Proven ability to streamline operations and enhance customer relationships. Detail-oriented office administrator with strengths in schedule coordination and document preparation. Known for enhancing workflow efficiency and providing exceptional client support.
Overview
13
13
years of professional experience
Work History
Office Administrator
Business Finder Commercial Brokers
Dubai
09.2023 - 05.2025
- Managed office supplies and inventory to ensure efficient operations.
- Coordinated schedules and appointments for team members and clients.
- Assisted in preparing documents and reports for client meetings.
- Communicated with clients to address inquiries and provide support.
- Organized files and maintained an efficient filing system for records.
- Implemented office procedures to enhance workflow efficiency.
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed invoices on a timely basis according to established procedures.
Receptionist cum Admin
Upscale Real Estate
Dubai
08.2022 - 09.2023
- Managed phone calls and scheduled appointments efficiently.
- Greeted clients warmly and directed them to appropriate agents.
- Assisted in preparing documents for property listings and presentations.
- Utilized office software for managing schedules and communication effectively.
- Handled client inquiries, ensuring prompt responses and resolutions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
Team Member
Americana Food Company (Hardee's)
Doha
03.2021 - 01.2022
- Operated kitchen equipment safely and efficiently.
- Prepared food items according to company standards.
- Maintained cleanliness and organization of work areas.
- Handled cash transactions accurately at the register.
- Followed safety and sanitation guidelines consistently.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Customer Service Representative
Roads and Transport Authority (RTA)
Dubai
04.2018 - 04.2020
- Educated customers on products and services to improve satisfaction.
- Handled customer complaints with empathy and professionalism.
- Maintained knowledge of company policies and procedures for support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Supported sales team members to drive growth and development.
Sales Associate
Emirates National Oil Company (ENOC)
Dubai
08.2017 - 04.2018
- Assisted customers in locating products and answering inquiries.
- Collaborated with team members to achieve daily sales goals.
- Processed transactions accurately using point-of-sale systems.
- Educated customers about promotions and loyalty programs.
- Handled customer complaints and resolved issues effectively.
- Participated in inventory counts and managed stock levels.
- Trained new associates on store policies and customer service standards.
Service Crew
Jollibee
San Miguel, Tarlac City
08.2013 - 08.2014
- Prepared and served food items according to company standards.
- Collaborated with team members to ensure efficient service during peak hours.
- Participated in training new crew members on operational procedures.
- Maintained a clean work area throughout the shift.
- Greeted customers and provided excellent customer service.
- Provided support to other staff members during busy hours when needed.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
Service Crew
McDonald's
San Roque, Tarlac City
06.2012 - 08.2013
- Prepared and served food items according to company standards.
- Assisted customers with orders and inquiries in a friendly manner.
- Operated cash register and processed customer payments accurately.
- Collaborated with team members to ensure efficient service during peak hours.
- Followed safety and sanitation protocols to ensure a safe environment.
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Participated in training new crew members on operational procedures.
- Maintained a clean work area throughout the shift.
- Greeted customers and provided excellent customer service.
- Took orders, prepared foods and processed payments in full-service establishment.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
Bachelor of Science - Nursing
College of Our Lady of Mt.Carmel
PampangaSome College (No Degree) - Business Office Information Service
AMA Computer Learning Center (ACLC)
Sto.Cristo, Tarlac CitySkills
- Office management
- Document preparation
- Inventory control
- Schedule coordination
- Client communication
- Customer relationship management
- Adaptability
- Effective communication
- Attention to detail
- Team collaboration
- Mail handling
- Customer relationship management (CRM)
- Ethics-focused
Timeline
Office Administrator
Business Finder Commercial Brokers
09.2023 - 05.2025
Receptionist cum Admin
Upscale Real Estate
08.2022 - 09.2023
Team Member
Americana Food Company (Hardee's)
03.2021 - 01.2022
Customer Service Representative
Roads and Transport Authority (RTA)
04.2018 - 04.2020
Sales Associate
Emirates National Oil Company (ENOC)
08.2017 - 04.2018
Service Crew
Jollibee
08.2013 - 08.2014
Service Crew
McDonald's
06.2012 - 08.2013
Bachelor of Science - Nursing
College of Our Lady of Mt.Carmel
Some College (No Degree) - Business Office Information Service
AMA Computer Learning Center (ACLC)
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