Catherine Dela Cruz
CITY OF VALENZUELA
Summary
Dynamic professional with extensive experience at Concentrix, excelling in talent acquisition and client relationship management. Proven track record in enhancing operational efficiency and achieving high client satisfaction through effective communication and strategic recruitment. Adept at candidate evaluation and fostering collaborative environments, driving team success while addressing complex challenges.
Overview
6
6
years of professional experience
Work History
Employment Interviewer
Concentrix
03.2024 - 03.2025
- Organized job fairs and networking events to attract high-quality candidates, strengthening the talent pool for clients.
- Built strong relationships with clients to better understand their hiring requirements and preferences.
- Improved candidate-job fit by thoroughly understanding clients'' needs and conducting detailed interviews.
Team Leader - Service Delivery
Concentrix
08.2023 - 03.2024
- Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Delivered results-driven solutions that improved operational efficiency while meeting or exceeding client expectations.
- Developed strong relationships with clients, ensuring their needs were met and maintaining open lines of communication.
Technical Specialist
Concentrix
07.2022 - 07.2023
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
Sales Associate
VXI
03.2021 - 06.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Technical Support Representative
Concentrix
01.2020 - 01.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative
Alorica
06.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Datamex Institute of Computer Technology
CALOOCAN03-2019
Skills
- Candidate evaluation
- Interview techniques
- Talent acquisition
- Client relationship management
- Customer service
- Team leadership
- Effective communication
- Operational efficiency
- Recruitment strategy
- Multitasking capacity
- Time management
- Multitasking Abilities
Timeline
Employment Interviewer
Concentrix
03.2024 - 03.2025
Team Leader - Service Delivery
Concentrix
08.2023 - 03.2024
Technical Specialist
Concentrix
07.2022 - 07.2023
Sales Associate
VXI
03.2021 - 06.2021
Technical Support Representative
Concentrix
01.2020 - 01.2021
Customer Service Representative
Alorica
06.2019 - 12.2019
High School Diploma -
Datamex Institute of Computer Technology
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix