Catherine Castro
Quezon City, Metro Manila,BUL
Summary
Dynamic and detail-oriented professional with experience as a Medical Office Secretary at Freelancer, excelling in patient scheduling and HIPAA compliance. Proven ability to maintain confidentiality while enhancing office efficiency and fostering positive patient relationships. Strong multitasking and communication skills contribute to effective administrative support and team collaboration.
Professional with experience in medical office administration, prepared for this role. Expertise in managing patient records, scheduling appointments, and ensuring smooth office operations. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication and organization.
Overview
10
10
years of professional experience
Work History
Medical Office Secretary
Freelancer
Quezon City, Metro Manila, Philippines
07.2018 - 06.2025
- Managed patient scheduling manually for office efficiency.
- Coordinated communication to patients, ensuring timely responses to inquiries.
- Processed insurance verification and pre-authorization requests to facilitate patient care access.
- Maintained confidential patient records in compliance with HIPAA regulations to ensure data security.
- Remind doctors and patients on schedules for the week.
Account Officer
24K Accounts Consultant, Inc
Quezon City, Metro Manila, Philippines
07.2015 - 07.2018
- Maintained strict confidentiality of sensitive financial information, ensuring the protection of company assets and maintaining a high level of professional integrity.
- Resolved customer disputes efficiently, maintaining positive relationships while securing payments.
- Analyzed payment patterns to identify trends and improve collection strategies across diverse accounts.
- Trained junior collectors on best practices for negotiation and conflict resolution techniques.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
Education
Diploma - Computer Secretary
Access Computer And Technical Colleges
Quezon City, Metro Manila, Philippines04-2012
Skills
- Telephone customer support
- Maintaining confidentiality
- Patient scheduling
- Appointment management
- Long-term care
- Professional telephone etiquette
- HIPAA compliance
- Appointment coordination
- Administrative support experience
- Patient service management
- Office reception
- Procedure registration
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Adaptable and flexible
Watching dramas
I love watching genre of romantic and comedy with a bit of actions.
Timeline
Medical Office Secretary
Freelancer
07.2018 - 06.2025
Account Officer
24K Accounts Consultant, Inc
07.2015 - 07.2018
Diploma - Computer Secretary
Access Computer And Technical Colleges