Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Catherine Caronan

Food Counter Attendant
A2801 East Of Galleria Topaz Road Barangay San Antonio Ortigas Pasig City

Summary

Dependable 15 years professional with strong background in food services. Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations.

Overview

26
26
years of professional experience
4
4
years of post-secondary education

Work History

REAL STATE REPRESENTATIVE

FREELANCE
MANILA
12.2021 - Current
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Presented purchase offers to sellers for consideration.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

Customer Service

CONCENTRIX
CUBAO
11.2020 - 12.2021


  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.

MANAGER/Owner/Operator

MATSU 77 SALON AND SPA
ANTIPOLO CITY
02.2015 - 12.2020
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.

RESTAURANT LEAD HOST

ROYAL CARIBBEAN CRUISE LINE
PHILIPPINE TRANSMARINE CARRIERS,INC.
05.2013 - 11.2015
  • Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
  • Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
  • Coached lower-level servers on tableside preparation, deboning and flambéing.
  • Greeted guests, answered questions about menu selections and offered drink pairings.
  • Took basic reservations and communicated with waitstaff and kitchen about special accommodations.

WAITRESS

ROYAL CARIBBEAN CRUISE LINE
PHILIPPINE TRANSMARINE CARRIERS,INC.
08.2002 - 10.2013
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.

BAR STEWARDESS

PACIFIC CRUISE LINE
C.F SHARP CREW MANAGEMENT
06.2000 - 09.2002
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Bar Server

STAR CRUISES
MAGSAYSAY MARITIME CORPORATION
06.1998 - 08.2000
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Escorted customers to seats based on hostess recommendations and completed drink orders.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT

PHILIPPINE WOMEN'S UNIVERSITY
TAFTAVENUE MALATE,MANILA
06.1989 - 07.1993

Skills

Food and beverage pairings

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Accomplishments

FOOD AND BEVERAGES SERVICES

Technical Education Skills Development Authority

COMPLETION OF FOOD & BEVERAGE TRAINING PROGRAM

Singapore Cricket Club

COMPLETION OF USPH TRAINING DINING

Royal Caribbean Cruise Line

ACHIEVER OF THE MONTH

Star Cruises

COMLETION OF FINE DINING

Sharp-Karilagan Training Academy Inc.

COMPLETION OF CAREGIVING NCII

Technical Education Skills Development Authority

STANDARD FIRST AID AND BASIC LIFE SUPPORT/CPR WITH AED TRAINING

Philippine Red Cross




Timeline

REAL STATE REPRESENTATIVE

FREELANCE
12.2021 - Current

Customer Service

CONCENTRIX
11.2020 - 12.2021

MANAGER/Owner/Operator

MATSU 77 SALON AND SPA
02.2015 - 12.2020

RESTAURANT LEAD HOST

ROYAL CARIBBEAN CRUISE LINE
05.2013 - 11.2015

WAITRESS

ROYAL CARIBBEAN CRUISE LINE
08.2002 - 10.2013

BAR STEWARDESS

PACIFIC CRUISE LINE
06.2000 - 09.2002

Bar Server

STAR CRUISES
06.1998 - 08.2000

Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT

PHILIPPINE WOMEN'S UNIVERSITY
06.1989 - 07.1993

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Catherine CaronanFood Counter Attendant